This documentation supports the 9.1 to 9.1 Service Pack 3 version and its patches of BMC Atrium Core. The documentation for version 9.1.04 and its patches is available here.

To view the latest version, select the version from the Product version menu.

Atrium Impact Simulator error messages

The following table lists the error number, message type, message text, description, and solution for each Atrium Impact Simulator error.

Atrium Impact Simulator error messages

Error number

Message type

Message, description, and solution

0

Error

No error
Description Zero indicates No error returned in the code, and users rarely see this error. You only see it if there is a mistake in the logging.
Solution You can safely ignore this error.

191000

Error

Loop detected in model.
Description Atrium Impact Simulator returns an error message if the AIS cell finds a loop in the model, which is unsupported.
Solution Remove the loop in your model; loops in your model can cause an unpredictable result. Review the ais.log to find the actual CIs that create the error.

191001

Error

Unable to connect to the AIS cell. Please contact administrator.
Description You typically see this error when the Atrium Impact Simulator plug-in is unable to connect to the AIS cell, due to a configuration problem.
Solution

  • Make sure that the AIS service (Microsoft Windows) or the AIS daemon (UNIX and Linux) is running. This service or daemon is labelled as the mcell process.
  • Make sure that the AIS:GlobalPreferences form is correctly configured. Frequently you find the wrong IP address or host name. Sometimes you see the load-balancer host name or the cell host name instead of the actual server host name or IP address. Correct these mistakes.
  • Review both the ais_cell.log or ais.log files to see if there is a bind error, that the AIS port is being used by another process.
  • Review the mcell.dir file to make sure that each line that starts with cell includes a port number that matches the entry in AIS:GlobalPreferences. If it doesn't match, change the entry in the form. Correct the mcell.dir file to resolve short domain names and FQDN. 
  • Test the availability of the cell after you make any changes. Otherwise, contact your system administrator to troubleshoot the connectivity or network problems.

    Note: This error does not apply to BMC Atrium Core 8.0.00 or later.

191002

Error

AIS plug-in encountered an authentication error when trying to connect to the AR server.
Description You typically see this error if the password has been recently changed and the BMC Remedy AR System server has not yet been restarted. The old password is still in use.
Solution

  1. Review the logon credentials in the pluginsvr_config.xml and ar.cfg files, and make sure that they match. The logon credentials specified in the pluginsvr_config.xml file override those in the ar.cfg file.
  2. Restart the AR System server.

191003

Error

No results were received from the AIS cell.
Description You typically see this error if the AIS cell was incorrectly configured.
Solution

  1. Make sure the the AIS cell is running.
  2. Examine the ais_cell.log or ais.log for errors.
  3. Verify that the AIS cell is correctly configured.

    Note: This error does not apply to BMC Atrium Core 8.0.00 or later.

191004

Error

Timeout waiting for results from the AIS cell.
Description You might see this timeout error if the AIS cell has stopped responding.
Solution Examine the ais_cell.log or ais.log for errors.

Note: This error does not apply to BMC Atrium Core 8.0.00 or later.

191005

Error

Timeout querying the CMDB.
Description One of the possible causes for this timeout error might be that the BMC Atrium CMDB or AR System server has stopped responding.
Solution

  1. Verify that the AR System server is still running.
  2. Increase the Process Timeout setting for the AR System server.

191006

Error

Error while trying to retrieve information from the CMDB for CMDB query.
Description Exception returned (for example, with authentication) when performing a query.
Solution Check the ais.log for details about the exception.

191007

Error

An unknown error has occurred in the Atrium Impact Simulator plug-in.
Description Your system encountered a problem with no anticipated cause.
Solution Check the ais.log for details about the error.

191008

Error

Exception while sending the CI information to the Atrium Impact Simulator engine.
Description You typically see this error when the Atrium Impact Simulator plug-in is unable to connect to the AIS cell, due to a configuration problem.
Solution

  1. Make sure that the AIS service (Windows) or the AIS daemon (UNIX and Linux) is running. This service or daemon is labelled as the mcell process.
  2. Review both the ais_cell.log or ais.log files for details about the error.

    Note: This error does not apply to BMC Atrium Core 8.0.00 or later.

191009

Error

Exception while cleaning cache.
Description The current simulation is invalid.

Note: You should only click Refresh CI when you have actually modified the Configuration Item (CI) impact model.
Solution

  1. Close the simulation and try again.
  2. If the problem continues, review both the ais_cell.log or ais.log files for details about the error.

191010

Error

No AIS cells configured in AIS:GlobalPreferences.
Description Atrium Impact Simulator cannot find a configuration to the primary, secondary, or load balance cells, or to the default values of localhost, 1825, or ais.
Solution You must correctly specify the required attributes for each AIS cell in the AIS:GlobalPreferences form. Make sure that you test the availability of the cell after you make any changes.

Note: This error does not apply to BMC Atrium Core 8.0.00 or later.

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Comments

  1. Mohamed Hassan

    How can I turn off specific AIS error message?

    Jan 03, 2017 06:47
    1. Prachi Kalyani

      Hello Mohamed,

      You cannot turn off error messages.

      Thanks,

      Prachi

      Jan 05, 2017 03:55