This documentation supports the 9.1 to 9.1 Service Pack 3 version and its patches of BMC Atrium Core. The documentation for version 9.1.04 and its patches is available here.

To view the latest version, select the version from the Product version menu.

Accessing the BMC Atrium CMDB and BMC Atrium Core applications

You access the most important BMC Atrium Configuration Management Database (CMDB) functionality and BMC Atrium Core applications through the BMC Atrium Core Console.

BMC Atrium Core Console

For more information about the specific BMC Atrium Core applications, see the following topics:

To access the CMDB and BMC Atrium Core applications through the BMC Atrium Core Console

  1. In a browser, enter the URL designated by an administrator. For example: *http:<midTierServer>:<port>/arsys*
    • <midTier Server> is the name of the web server where the BMC Remedy Mid Tier is installed*.*
    • <port>is the port number of the web server where the BMC Remedy Mid Tier is installed, which is required only if the web server is not using the default port (80 if using Microsoft IIS or 8080 if using Apache Tomcat).

      Note

      BMC Remedy Mid Tier, configured to communicate with the AR System server, is a requirement for running BMC Atrium Core Console. If you encounter Page not found errors when trying to access BMC Atrium Core Console, make sure that you have restarted the mid tier after installation of BMC Atrium Core and that the mid tier is configured to communicate with the appropriate AR System server.

  2. In the login page, specify the following details:
    • In the User Name field, type your user name.
    • In the Password field, type your password.
    • In the Authentication field, type the authentication string (if one was provided by an administrator)
  3. Click Login.
  4. In the AR System Home page, select Atrium Core > Atrium Core Console.
    If you access multiple servers from the AR System Home page, you would select Atrium Core > Atrium Core Console.
    Opening Atrium Core Console from the AR System Home page

    A bar at the top of the BMC Atrium Core Console displays the name of the current user. The Application Launcher bar appears on the left side of the console. Use this bar to open applications such as BMC Atrium Explorer.
  5. Click Application Launcher in the upper left corner at any time to open or close the list of available applications.

    Note

    To improve client performance, the Adobe Flash Player prompts you to cache up to 1MB of data when you first open the BMC Atrium Core Console. Do not confuse the Adobe Flash Player cache with your browser cache.

    Adobe Flash Player Settings

  6. Click Allow to store the cache information on your computer.
    If you click Deny, the cache is not used and you are not prompted again when you log on. If you change your mind and later want to modify the cache settings, you must adjust the settings by performing the following actions:
    1. Right-click inside the display pane and then select Settings.
      Adobe Flash Player Settings dialog box
    2. In the Adobe Flash Player Settings dialog box, move the slider to the far left to allow 0KB of local storage.
    3. At the prompt that all information will be removed, click OK.
    4. When you return to the Adobe Flash Player Settings dialog box, click Close. The next time that you log on and open the BMC Atrium Core Console, the system prompts you to store the cache on your computer.
  7. Pause your mouse pointer over either Applications or Atrium Tools.
  8. Click the icon of the application that you want to open (for example, BMC Atrium Explorer).
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