This documentation supports the 9.1 to 9.1 Service Pack 3 version and its patches of BMC Atrium Core. The documentation for version 9.1.04 and its patches is available here.

To view the latest version, select the version from the Product version menu.

Accessing BMC Atrium CMDB Dashboard

This topic explains the following sections:

The BMC Atrium Configuration Management Database (CMDB) Dashboard is a visual indicator of the overall health of CMDB at a particular time. The details of the CIs are represented in the form of reports. Each report enables you to look at the health of your CMDB from a different perspective.

Prerequisites to view CMDB dashboard

To view the BMC Atrium CMDB dashboard, you must:

  • upgrade the BMC Remedy IT Service Management Suite, which has BMC Remedy Smart Reporting used for creating reports in CMDB dashboard.

  • complete the tenant onboarding procedure. For more information, see Onboarding users and importing content in BMC Remedy Smart Reporting .

  • complete the report settings in mid tier configurations. For more information, see Configuring BMC Remedy Mid Tier to access BMC Remedy Smart Reporting .


If the report settings in mid tier configurations are not configured, the ARERR 9430 error is displayed. For more information, see Configure the BMC Remedy Mid-Tier .

To access CMDB Dashboard, navigate to the Applications menu and select Atrium Core > Atrium Core Console

Reports in CMDB Dashboard

Using the CMDB Dashboard you can generate reports based on different qualifications. 

 Report* Description
Duplicate Computer System by Token ID

This report displays the duplicate computer systems by token ID. Click Token ID to view a detailed list.

Note: If you maximize the report, features available on the toolbar are not applicable.

List of Orphan CIs in CMDB

This report shows a list of Orphan CIs is represented in a tabular format. Click Class ID to view a detailed list.

Note: If you maximize the report, features available on the toolbar are not applicable.

CIs by Type

This report displays a pie chart of the CIs by type. Select and drag the CI type, to view Keep, Exclude, and Reset options.

  •  Keep: The selected types are displayed in the pie chart.
  •  Exclude: The selected types are excluded from the pie chart.
  •  Reset: The pie chart is reset.
CI Creation Trend

This report displays the time wise trend of creation of CIs. You can see daily, weekly, monthly, quarterly, and yearly trend.

Note: The options Millisecond, Second, Minute, and Hour are not applicable for this graph.

You can hide or view the series selection. To view the series selection, click Show Series Selection.

  • Total CIs: To view the CI creation trend, select the check box and click Go.
  • Total Relationship CIs: To view the CI creation trend for Relationship CIs, select the check box and click Go.

Select and drag the CI trend, to view Keep, Exclude, and Reset options.

  •  Keep: The selected trends are shown in the graph.
  •  Exclude: The selected trends are excluded from the graph.
  •  Reset: The graph is reset.

Note: For this report, there is dependency on Flashboard variables for report generation.

*All the reports are created using BMC Remedy Smart Reporting.

The reports display No results returned if no data is found.

Filtering Reports

By default, all the chart data is displayed for BMC.Asset. To change the target dataset for a particular report,

  1. Click Filters on the left navigation menu.
  2. Click > to expand the menu.
  3. Select the required Dataset IDs.
  4. Click Go.


In the left navigation menu, features other than Filters are not applicable.

Handling problems in viewing CMDB Dashboard

  • If you are unable to view the CMDB Dashboard ensure that you are able to launch Smart Reporting console and navigate to BMC Remedy Smart Reporting and check if you can view the CMDB Dashboard added by default.
  • If you explicitly remove or delete the CMDB Dashboard tab from Smart Reporting console, the default view that has been set in Smart Reporting is displayed in  Atrium console. Ensure that you add the CMDB Dashboard as a tab..

  • In case you do not view the CMDB Dashboard in the expected locale, you may have to manually set the correct preference in BMC Smart Reporting. For more information, see Setting the locale and time zone for BMC Remedy Smart Reporting.
Was this page helpful? Yes No Submitting... Thank you