Viewing business service CI information by using BMC Atrium Service Context
BMC Atrium Service Context enables you to easily view critical information about a business service and its performance, such as related incidents, changes, and configuration items. Employees in different functional areas in your organization can view the same information about the business service while launching BMC Atrium Service Context from within various BMC applications, such as BMC Atrium Explorer, BMC Service Desk, or BMC Asset Management.
The various applications that launch the Service Context Summary window also supply the data that is used by BMC Atrium Service Context, in the form of key attributes that your administrator can configure. In order for BMC Atrium Service Context to collect the data, applications that supply various attributes must be installed and running in your environment. For more information and a list of BMC applications that interact with BMC Atrium Service Context, see Applications that interact with BMC Atrium Service Context.
This section describes how to view the Service Context Summary window for business services within BMC Atrium Explorer. For information about launching the Service Context Summary window within other BMC applications, see the online documentation for each application, located at http://docs.bmc.com .
The following sections are provided: