Upgrading

1

Plan your upgrade

Review the Planning topics.

2

Obtain the installer

Obtain the license and download in the installation files.

Note: At this stage, you must have the BMC support login and password.

See, Obtaining the installer for an upgrade.

3

Review requirements for an upgrade

Review the compatibility matrix, hardware requirements, software requirements, and operating system requirements.

See, Reviewing the requirements for an upgrade.

4

Complete the planning spreadsheet for an upgrade

Before you start upgrading, you must gather information about the required parameters that the installer prompts for each product. The planning spreadsheet provided in this section helps you to gather these parameter values. To avoid installation errors, refer to the spreadsheet when you perform the upgrade.

See, Completing the planning spreadsheet for an upgrade.

6

Prepare your database for an upgrade

Complete these tasks before you install AR system server. However, review these topics before you install BMC Atrium Core.
 
Note: Back up the BMC Remedy AR System database. This enables you to restore BMC Remedy AR System to its pre-installation state if you encounter problems.

See, Preparing your database for an upgrade.

7

Prepare your environment for an upgrade

Complete these tasks before you install AR system server. However, review these topics before you install BMC Atrium Core.

See, Preparing your environment to upgrade.

8

Prepare BMC Atrium Core for an upgrade

Perform the pre-upgrade tasks before you begin with the upgrade. 

Note: There are certain changes that you need to do or verify after you have installed AR system server.

See, Preparing to upgrade BMC Atrium Core.

9

Upgrade the AR system server

If you installing BMC Atrium Core on a single computer, you must first upgrade AR system server. If you are upgrading BMC Atrium Core in a server group, you need to upgrade AR system stack wise.

See, Upgrading the AR System server.

10

Preparing to upgrade BMC Atrium Core after you have installed AR system server.

There are certain changes that you need to do after you have installed AR system server.

See, Preparing to upgrade BMC Atrium Core.

11

Perform the upgrade.

By now you must decide whether you want to upgrade BMC Atrium Core in a server group or on a single computer.

See, Performing the upgrade.

12

Complete the post-upgrade procedures

13

Complete BMC Atrium Core post-configuration procedures.

14

(optional) Install and configure BMC Atrium Single Sign-On with AR System and mid tier.

Note: When you click the Install and configure BMC Atrium Single Sign-On with AR System and mid tier link, you leave the BMC Atrium Core online documentation. Review the BMC Atrium Single Sign-On installation instructions carefully before you install BMC Atrium Core.