Upgrading
This topic describes the basic steps required to upgrade BMC Remedy AR System and BMC Atrium Core.
This is a two-stage upgrade if you have previously installed AR System 7.6.04. When you run the installer, it detects previous versions of BMC Atrium Core features and automatically configures the upgrade options for you.
Preparing to upgrade
The following table lists the high-level tasks you need to perform to prepare for an upgrade.
Step | Task | Description |
---|---|---|
1 | Plan your upgrade | Review the Planning topics. |
2 | Obtain the installer | Obtain the license and download in the installation files. |
3 | Review requirements for an upgrade | Review the compatibility matrix, hardware requirements, software requirements, and operating system requirements. |
4 | Complete the planning spreadsheet for an upgrade | Before you start upgrading, you must gather information about the required parameters that the installer prompts for each product. The planning spreadsheet provided in this section helps you to gather these parameter values. To avoid installation errors, refer to the spreadsheet when you perform the upgrade. |
6 | Prepare your database for an upgrade | Complete these tasks before you install AR system server. However, review these topics before you install BMC Atrium Core. |
7 | Prepare your environment for an upgrade | Complete these tasks before you install AR system server. However, review these topics before you install BMC Atrium Core. |
8 | Prepare BMC Atrium Core for an upgrade | Perform the pre-upgrade tasks before you begin with the upgrade. |
Performing the upgrade
The following table lists the tasks you need to perform to upgrade.
Step | Task | Description |
---|---|---|
9 | Upgrade the AR system server | If you installing BMC Atrium Core on a single computer, you must first upgrade AR system server. If you are upgrading BMC Atrium Core in a server group, you need to upgrade AR system stack wise. |
10 | Preparing to upgrade BMC Atrium Core after you have installed AR system server. | There are certain changes that you need to do after you have installed AR system server. |
11 | Perform the upgrade. | By now you must decide whether you want to upgrade BMC Atrium Core in a server group or on a single computer. |
Performing the post-upgrade procedures
Step | Task |
---|---|
12 | |
13 | |
14 | (optional) Install and configure BMC Atrium Single Sign-On with AR System and mid tier. |
Related topics
- Upgrading with overlays already present
This is a three-stage upgrade for customers who have previously installed AR System 7.6.04, BMC Atrium Core, and other products in the BMC ITSM Solution and have already implemented overlays. - Upgrading without overlays already present
Upgrade with one-time conversion to overlays. This is a seven-stage upgrade for customers who installed the BMC ITSM Solution; did not already have overlays implemented; and want to keep all customizations. - Completing the planning spreadsheet for an upgrade
- Temporarily deactivating BMC Remedy Encryption Security
- Synchronizing CMDB class forms (if you used BPCU to create overlays)
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