This documentation applies to the 8.1 version of BMC Atrium Core, which is in "End of Version Support." You will not be able to leave comments.

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Product Catalog and multitenancy

The Product Catalog supports defining approved products for different companies. Multitenancy allows you to have a single Product Catalog shared among multiple companies but tracks the approved products for each company from the same Product Catalog data. For each company, you can define the approved items for the product, version, and patch levels. Similarly, the Managed, Blacklisted, Mark for Deletion, Hidden, Life Cycle, and Status attributes in the Product Catalog are also defined for each product by company.


You can also set up multiple companies to represent organizations or groups within a single company. For example, you can set up companies to represent the Finance, Human Resources, Administration, and Sales organizations within a company.

The Product Catalog includes forms for creating and updating company and site information. Although the Site and Region forms are part of the Product Catalog, they are mostly referred to and used by BMC Remedy IT Service Management. For more information, see the BMC IT Service Management online documentation.

By default, Product Catalog entries are associated with the - Global - company and are available to all companies or organizations. For information about associating Product Catalog entries with specific companies, see Relating companies to Product Catalog entries.

Multitenancy scenarios

You can set up multitenancy in your environment in any of the following scenarios:

  • When a smaller company is part of another company and you want to manage access to products separately. Both companies can use the same Product Catalog and access only the products that are approved for their own organizations.
  • When you are managing the IT environment for various companies but want to track the approved products for each company from the same Product Catalog.
  • When you want to manage access to products based on the departments or organizations within the same company. For example, you might want to approve the payroll management application for the finance department only.

For more information about multitenancy, see Multitenancy support in the Product Catalog.

Company types

The Product Catalog supports different types of companies, as listed in the following table. You can also define a company as a combination of different types such as Customer and Operating Company.

Company types

Company type


Supports multitenancy


An external company for which you provide services.


Generic Contact

Other companies that you want to see included on the People form.



A company that manufactures a product in the Product Catalog.


Operating Company

A company or business unit for which your company or organization provides services.



Third-party supplier of products. Used by Asset Management.



Third-party vendor that provides services for your company or organization.


Service Provider

A company that provides services and support to other companies


This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.


  1. Gaurav Thakur



    I don't see any any options of how I manage the product access based on organizations.

    In the Product Catalog console I am not able to do so. Can you please put a segment on

    this ?



    Gaurav Thakur

    Feb 24, 2015 01:32