This documentation applies to the 8.1 version of BMC Atrium Core, which is in "End of Version Support." You will not be able to leave comments.

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Preparing to upgrade web services

If you select the AR System Server option in the installer, it installs files and forms that enable the plug-in server to issue remote procedure calls (RPCs).

To use web services for integrations among the product and third-party applications

  1. Install Java SE 1.6 (or later) before installing or upgrading the application.

     

    Operating system

    Vendor

    Minimum required version

    Windows, Solaris, Linux (Red Hat and SuSE)

    Oracle

    Java SE 6 Update 17

    HP-UX

    HP

    HP-UX 11i Java SE 6.0.06

    AIX

    IBM

    IBM Java 6 SR7

  2. Choose the web service option when you install BMC Remedy AR System.
    If you install Java after installing BMC Remedy AR System, or do not select the web service option during installation of BMC Remedy AR ;System, you must reinstall BMC Remedy AR System.

     

    Note

    The first time you use the web service after installation, you must access the Web Service Settings page in the Mid Tier Configuration Tool for this AR System server and enter Demo or another user name in the Anonymous User Name field. Otherwise, the following error message appears: Error 149: A user name must be supplied....

To make sure that web services are installed properly

If the Java jvm.dll library is not added to the PATH environment variable, the following error is displayed at the end of the installation procedure:

arplugin can't find jvm.dll

You can resolve this in either of the following ways:

  • Enter the Java jvm.dll library path in the PATH environment variable before installing the BMC Remedy AR System server. The Java jvm.dll library path is found in the RuntimeLib tag of the Registry:
    HKLM\SOFTWARE\JavaSoft\Java Runtime Environment\1.5
  • Reboot your system after the installation. When you install web services, the installer enters the Java jvm.dll path, but you must reboot before the change takes effect.

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