This documentation applies to the 8.1 version of BMC Atrium Core, which is in "End of Version Support." You will not be able to leave comments.

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Preparing for upgrade

After you plan your upgrade, you need to perform the following tasks before you proceed with the upgrade:

Step

Task

Description

1

Obtain the installer

Obtain the license and download in the installation files.

Note: At this stage, you must have the BMC support login and password.

See, Obtaining the installer for an upgrade.

2

Review requirements for an upgrade

Review the compatibility matrix, hardware requirements, software requirements, and operating system requirements.

See, Reviewing the requirements for an upgrade.

3

Complete the planning spreadsheet for an upgrade

Before you start upgrading, you must gather information about the required parameters that the installer prompts for each product. The planning spreadsheet provided in this section helps you to gather these parameter values. To avoid installation errors, refer to the spreadsheet when you perform the upgrade.

See, Completing the planning spreadsheet for an upgrade.

4

Prepare your database for an upgrade

Complete these tasks before you install AR system server. However, review these topics before you install BMC Atrium Core.
 
Note: Back up the BMC Remedy AR System database. This enables you to restore BMC Remedy AR System to its pre-installation state if you encounter problems.

See, Preparing your database for an upgrade.

5

Prepare your environment for an upgrade

Complete these tasks before you install AR system server. However, review these topics before you install BMC Atrium Core.

See, Preparing your environment to upgrade.

6

Prepare BMC Atrium Core for an upgrade

Perform the pre-upgrade tasks before you begin with the upgrade. 

See, Preparing to upgrade BMC Atrium Core.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

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