This documentation applies to the 8.1 version of BMC Atrium Core, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Obtaining licenses for an upgrade

A license key is a value that enables you to activate a license. In BMC Remedy AR System 8.1, only AR System server licenses require keys. Each key is tied to a particular host; a unique entry for each server is therefore required within the Add or Remove Licenses form. To request a temporary or permanent key, you must access the BMC Support Central Site at

Key type

Information required


  • Support contract ID
  • Email address
  • AR System server version
  • AR System server host ID


  • Support contract ID
  • Purchase order number
  • Email address
  • AR System server version
  • AR System server host ID
  • Site Name default to Support Contract ID

To access the self-service license generator, you must be active on support and have an active user login account on the BMC Support site. 


If you do not know our user ID and password, contact

If you purchased your AR System server license through a BMC sales representative or over the web, you can download the product from the BMC Electronic Product Distribution (EPD) site. Access the EPD site from the BMC Customer Support website at  

To request a license key

  1. Log on to BMC Support Central at
  2. Click Licensing and Passwords.
  3. Click Request a New License
    You can also click Request a Trail/Temporary License if needed. These licenses are valid only for 30 days.
  4. Click I Agree.
  5. Enter the required information for the license, for example, the purchase order number.
    1. Verify that your available licensed products and features you are attempting to obtain are related with the Support Contract ID displayed on the form. If the correct Support ID is not displayed, contact BMC Customer Support to help manager your support IDs.
    2. Select the correct AR Server version, for example, *7.1 and Higher *.
    3. Enter the host ID of the AR System server. 
      To find the Host ID, see To determine the server host ID using the ipconfig command.
  6. Select AR Server under Product Feature and enter 1 in Quantity Requested.
  7. Click Request License.


    You can only request 1 license key at a time.

    Your license key will be sent to your email address.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.