This documentation applies to the 8.1 version of BMC Atrium Core, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Increasing cache size for Atrium Integrator

By default, each cache can hold maximum of 100000 records. You can increase the cache size in the file located in the in the <ARInstallationDirectory>/diserver/data-/integration/ngie/conf directory, where <ARInstallationDirectory> is the path where BMC Remedy Action Request is installed.

If you cannot find the file in the specified path, run a job that includes a CMDBOutput with cache enabled. At the time of the job run, the system generates the file with default values. You can edit the file as required for subsequent runs of the CMDBOutput steps.

Whatever changes that you make in the are system wide. For example, change in the cache size affects all CMDBOutput steps that use cache in your environment.

To increase the cache size

  1. Open the file.
  2. Set the InMemoryCache parameter as required.
    For example, to increase the cache size to 10 million, set the InMemoryCache  parameter as follows:
  3. Save the file.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.


  1. Jesus Diaz-ropero simon

    Please, review the info, cos my have 100k configured, not 1M... see:

    #Plugin properties file

    #Thu Apr 27 13:32:21 CEST 2017




    and we're in version 8.1.02SP2

    Jun 25, 2017 02:14
    1. Vinay Bellare

      Hi Jesus,

      Thanks for your query. I will check with the SME and get back to you.


      Jul 04, 2017 11:09
  2. Gustavo Del gerbo

    As Jesus mentions we have changed the size here. 

    It was 1 Million at the beginning but then we decided to reduce the cache to 100000 by default.

    Please correct the doc.

    Jul 05, 2017 09:42