This documentation applies to the 8.1 version of BMC Atrium Core, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Downloading the installation files for an upgrade

This page explains how to obtain the files that you need for upgrades. 

Downloading the files


When viewing a product suite's latest version in EPD, you see only the components (including licensed add-ons) that are covered under the licenses associated with your Support ID or EPD profile.
You must install the latest service pack (if available) and then apply the latest patch. After the main release, only the latest service pack is a full installer. Patches are not full installer, and must be applied over the latest full installer.
For example, now that 8.1.01 is released, you must directly install 8.1.01 version. It is a full installer and contains 8.1.00 features. And then you must apply the latest patch released after 8.1.01.

The latest patch contains the actual fix and fixes of the previous patch as well. For example, Patch 002 would include all the fixes of Patch 001. You don't need to apply Patch 001, then Patch 002. If Patch 001 was already installed and Patch 002 is installed, the patch installer verifies the environment and understands that only Patch 002 new items are needed.

The installation program includes the latest service packs and patches. If you just installed the product for the first time, you do not need to apply service packs or patches before you begin using the product. When new service packs and patches are released, you will perform an upgrade of the product to apply the latest changes. You can find information about service packs and patches under [ars81:What's new].

  1. Create a directory in which to place the downloaded files.


    On Microsoft Windows computers, ensure that the directory is only one level into the directory structure. The EPD package creates a directory in the temporary directory when you extract the files, and the directory that contains the installation image should not be in a directory deeper than two levels into the directory structure.

  2. Go to
  3. At the logon prompt, enter your user ID and password, and click Submit.
  4. On the Export Compliance and Access Terms page, provide the required information, agree to the terms of the agreements, and click Continue.
  5. If you are accessing this site for the first time, create an EPD profile to specify the languages and platforms that you want to see, per the EPD site help; otherwise, skip to step 6.
  6. Verify that the correct profile is displayed for your download purpose, and select the Licensed Products tab.
  7. Click BMC Remedy AR System Server from the list of available products.
  8. Select the required version number from the Version field, the required platform from the Platform field, and click Go.
    • Products—Displays the product files and service pack files available for download.
    • Patches—Displays the patch files available for download.
    • License Information—Displays the files related to licenses.
    • Documentation—Displays the Online Technical Documentation Portal links and the offline zip files of the documentation available for download.
  9. Select the check boxes next to the installation files, documentation, and (if available) associated prerequisites and technical bulletins, that you need to download. For example: BMC Remedy AR System Server  to show the available versions.
  10. Click Download (FTP) or Download Manager:
    • Download (FTP) places the selected items in an FTP directory, and the credentials and FTP instructions are sent to you in an email message.
    • Download Manager enables you to download multiple files consecutively and to resume an interrupted download if the connection drops.
      This method requires a one-time installation of the Akamai NetSession client program on the target computer and is usually the faster and more reliable way to transfer files. A checksum operation is used to verify file integrity automatically.

Enabling search in the offline documentation

The Offline Documentation - productName version zip file contains an archived version of the online documentation. For the latest and most comprehensive content, see the BMC Online Technical Documentation Portal.

To enable search in the offline documentation

Deploy the offline documentation on a web server by using one of the following methods:

  • If this is the first BMC offline documentation archive that you are installing on the web server, extract the zip file to the web application deployment folder of your web container (servlet container).
    For example, with an Apache Tomcat web server, extract the zip file to <TomcatInstallationDirectory>\webapps.
  • If at least one BMC offline documentation archive is already installed on the web server, perform the following steps:
    1. Extract the zip file to your hard drive.
    2. Open the extracted localhelp folder.
    3. Copy only the productName version folder and the productName file to the localhelp folder of your web container (servlet container).
      For example, if you are deploying BMC Asset Management 8.1 documentation to an Apache Tomcat web server, copy the asset81 folder and the BMC Asset Management file to <TomcatInstallationDirectory>\webapps\localhelp. Do not include the other folders and file.

To view the offline documentation in a browser

Type the following URL:

For example: http://SanJoseTomcat:8080/localhelp/ars81/Home.html

Where to go from here

Preparing components and applications for ugrade

Related topics

For more information on licensing, see:

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.


  1. John Stamps

    Added expander macro and table to imitate AR system:

    I didn't add the zip files etcetera per Platform. This page right now is a WIP. We can add that content later.

    I looked at the 7604 EPD page to figure out what might go into the contents of our table. I left out the README. Right?

    May 14, 2012 06:41