This documentation applies to the 8.1 version of BMC Atrium Core, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Downloading the installation files

This topic explains how to obtain the files that you need for installation from the BMC Electronic Product Distribution (EPD) site. To understand which files you are entitled to download based on the licenses that you purchased, see License entitlements. This topic contains the following sections:

Downloading the files

The BMC Atrium Core product installation program includes the latest service packs and patches. If you are installing the product for the first time, you do not need to apply service packs or patches before you begin using the product. When new service packs and patches are released for the BMC Atrium Core product, you will perform an upgrade of the product to apply the latest changes. You can find information about service packs and patches under Release notes and notices topic.

The installation program for the latest service pack or patch also includes the full installation of the product. To install the product for the first time or apply product updates, select the Product Patches tab and download the latest service pack or patch.

To download files

  1. Create a directory in which to place the downloaded files.


    On Microsoft Windows computers, ensure that the directory is only one level into the directory structure. The EPD package creates a directory in the temporary directory when you extract the files, and the directory that contains the installation image must not be in a directory deeper than two levels into the directory structure.

  2. Go to
  3. At the logon prompt, enter your user ID and password, and click Submit.
  4. On the Export Compliance and Access Terms page, provide the required information, accept the terms of the agreements, and click Continue.
  5. If you are accessing this site for the first time, create an EPD profile to specify the languages and platforms that you want to see, per the EPD site help; otherwise, skip to step 6.
  6. Verify that the correct profile is displayed for your download purpose, and perform one of the following actions:
    • If you are downloading files for a product installation or service pack, select the Licensed Products tab.
    • If you are downloading files for a patch, select the Product Patches tab.
  7. Expand BMC Atrium Core to show the available versions.
  8. Expand BMC Atrium Core version 8.1.01 for the appropriate platform and language.
  9. Select the check boxes next to the files and documents that you want to download.
  10. Click Download (FTP) or Download Manager:
    • Download (FTP) places the selected items in an FTP directory, and the credentials and FTP instructions are sent to you in an email message.
    • Download Manager enables you to download multiple files consecutively and to resume an interrupted download if the connection drops.
      This method requires a one-time installation of the Akamai NetSession client program on the target computer and is usually the faster and more reliable way to transfer files. A checksum operation is used to verify file integrity automatically.

Enabling search in the offline documentation

The Offline Documentation - Atrium Core version 8.1.01 zip file contains an archived version of the online documentation. For the latest and most comprehensive content, see the BMC Online Technical Documentation Portal.

To enable search in the offline documentation

Deploy the offline documentation on a web server by using one of the following methods:

  • If this is the first BMC offline documentation archive that you are installing on the web server, extract the zip file to the web application deployment folder of your web container (servlet container).
    For example, with an Apache Tomcat web server, extract the zip file to tomcatInstallationDirectory\webapps.
  • If at least one BMC offline documentation archive is already installed on the web server, perform the following steps:
    1. Extract the zip file to your hard drive.
    2. Open the extracted localhelp folder.
    3. Copy only the BMC Atrium Core 8.1.01 folder and the BMC Atrium Core file to the localhelp folder of your web container (servlet container).
      For example, if you are deploying BMC Asset Management 8.1 documentation to an Apache Tomcat web server, copy the asset81 folder and the BMC Asset Management file to <TomcatInstallationDirectory>\webapps\localhelp. Do not include the other folders and file.

To view the offline documentation in a browser

Type the following URL:

For example: http://SanJoseTomcat:8080/localhelp/ars81/Home.html

Where to go from here

Carefully review the system requirements for your platform and other tasks necessary for setting up the installation environment. You must perform these tasks before you launch the installation program.

For installation instructions, see Performing the installation.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.


  1. Sebastien Schmitt

    Hi, where is the SP1, im unable to find it on EPD ?

    Feb 05, 2014 09:04
  2. Robert Karbowiak

    It looks like Atrium Core isn't accessible on EPD (on 'Licensed Products' and 'Product Patches').


    Feb 18, 2014 09:59
  3. Hemant Baliwala

    Hi Robert, 

    You can find the SP1 installer under Licensed Product > BMC Atrium CMDB Suite > BMC Atrium CMDB Suite 8.1.01. 



    Feb 19, 2014 12:22
    1. Robert Karbowiak

      Hi Hermant,

      There is "BMC Atrium CMDB Suite" entry in EPD. Also there is no "BMC Atrium Core" entry. I can only see entries related to Atrium Orchestrator and Atrium Discovery and Dependency Mapping. On the other hand I can see entries for Remedy ITSM, SLM, SRM and other applications.




      Feb 19, 2014 01:40
    1. Hemant Baliwala

      Hi Robert, 

      Here it is (smile)



      Feb 19, 2014 02:26