Defining the service model

Defining the service model involves establishing a list of all the IT resources that should be represented in the service model. This information should include the following items:

• Each resource's name or component identification pattern
• Its location or site

Use this information later in the design phase and when creating service model components.

The first step in developing a service model is to design its logical architecture. To do this, you must analyze the IT environment to:

• Identify the resources that make up the service model.
• Determine the functional relationships and dependencies between various resources that can affect services.

For information about using the Service Catalog in the BMC Atrium Core Console, see Administering service models and the Service Catalog.

For information about how to create configuration items (CIs), see the Creating CIs in BMC Atrium Explorer.