This documentation applies to the 8.1 version of BMC Atrium Core, which is in "End of Version Support." You will not be able to leave comments.

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Collecting Atrium Integrator installation and uninstallation log files

You can view the installation and uninstallation log files from the Atrium Integrator Maintenance Tool. For instructions on instantiating the Atrium Integrator Maintenance Tool, see Working with the Atrium Integrator Maintenance Tool.

This topics describes how to view Atrium Integrator installation and uninstallation log files and how to collect Atrium Integration installation log files for BMC Support.

To view logs

  1. In the Atrium Integrator Maintenance Tool, click the Logs tab.
  2. Click Install Log or Uninstall Log.
    A tab for each installation log or uninstallation log is displayed.
    To browse for a specific log file, click Browse to Log instead.
  3. Click the tab for the log you want to view.

Note

If you are running a Telnet session, you must open a new Telnet window to view logs.

Collecting log files for debugging

The Log Zipper, part of the Atrium Integrator Maintenance Tool, provides a collection of log files and characteristics that are necessary for debugging. Use the Log Zipper for failures related to installation as well as failures that can happen post-installation. Because the zipped log file name is based on date and time, you can overwrite the zip file if you run the logzipper command at intervals less than one minute apart.

Note

If you are running a Telnet session, you must open a new Telnet window to prepare log files for BMC Customer Support.

To run the Log Zipper

  1. In the Maintenance Tool, click the Logs tab.
  2. Click Zip Logs.

    Tip

    To prepare the log files from the command line, go to the directory where Atrium Integrator Maintenance Tool is installed, run the following command to have the logs zipped and created in the TEMP directory:

    • Windows: AtriumIntegratorMaintenanceTool.cmd -console -logzipper
    • UNIX: ./AtriumIntegratorMaintenanceTool.sh -console -logzipper
    In the TEMP directory (Microsoft Windows) or the /var/tmp/server folder (UNIX), a zip file is created with the date and time appended to the file name: AtriumIntegratorLogs_mmddyyyy_hhmmss.zip.
  3. Provide the AtriumIntegratorLogs_mmddyyyy_hhmmss.zip output file, located in your temporary directory, to BMC Customer Support.

To run the All Log Zipper

  1. In the Maintenance Tool, click the Logs tab.
  2. Click Zip All Logs.
    In the TEMP directory (Microsoft Windows), the /var/tmp/server folder (HP-UX and Solaris), and /tmp (Linux and AIX) servers folder, a zip file is created with the date and time appended to the file name: AllLogs-iBMC-3Y1F5BS.adprod.bmc.com.zip.
  3. Provide the AllLogs-iBMC-3Y1F5BS.adprod.bmc.com.zip output file, located in your temp directory, to BMC Customer Support.

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