The Atrium CMDB is a key enabler in the Business Service Management (BSM) vision as such it is important to understand what the CMDB is, what it does, what it doesn’t do and also how you can drive value from an implementation of the tool.
Many IT Service Management (ITSM) projects within enterprises focus on the CMDB as a core part of their implementation, however such initiatives can lead to a focus on the technical wins rather than drive the business value. In general we do not recommend the CMDB being the initial core focus for such an implementation. On the contrary, it should be seen as a parallel track that can augment the other ITIL processes that are enabled by an ITSM implementation initiative.
We have compiled a collection of Best Practices around CMDB implementation to help you derive value. You can implement CMDB with a view to realize business value and enable the CMDB to enrich and augment an ITSM implementation and deliver true business value.
If you follow the Best Practices documented in the following topics, they will demystify the CMDB, simplify implementation, and promote a successful approach that is value driven.