This documentation applies to the 8.1 version of BMC Atrium Core, which is in "End of Version Support." You will not be able to leave comments.

To view the latest version, select the version from the Product version menu.

Atrium Integrator in a server group environment

The Atrium Integrator server can be used in a server group environment to distribute the jobs across multiple Atrium Integrator Carte servers. In a BMC Remedy AR System server group environment, you can schedule your jobs to run from different Atrium Integrator Carte servers. This enables you to run multiple jobs at one time and also achieve load balancing.

The following figure illustrates the concept of BMC Remedy AR System server group and multiple Atrium Integrator Carte server support. 

The UDM: Config form contains information about how many BMC Remedy AR System servers are configured in a particular server group and which Atrium Integrator Carte server is associated with each AR server. In Atrium Integrator server group environment, the Carte server on which a job will get executed through Atrium Integrator console depends on the entry available in the UDM:Config form. The AR system server installer creates an entry in UDM:Config form about the Carte server host and port details.The host entry in UDM:Config form must follow the DNS standard.
The UDM:PermissionInfo form contains information about jobs and the associated Atrium Integrator Carte servers they run on.

When you set up Atrium Integrator in server group environment, consider the following points:


In this release, fail-over is not supported for BMC Remedy AR System servers.

  • You must also ensure that you have installed the Atrium Integrator Carte server and Atrium Integrator Spoon components in a server group environment. When you install the Atrium Integrator server on each server within the server group environment, the CMDB plug-ins are deployed on the servers. For more information, see Installing Atrium Integrator server in a server group.
  • When you create a job by using the Integration Job Builder wizard in a server group environment, you have to select the appropriate Atrium Integrator Carte server on the Schedule page. If you run a job in the Atrium Integrator console, the job runs on the Atrium Integrator Carte of BMC Remedy AR System server that you access through the mid-tier server. You can change the Atrium Integrator Carte server by scheduling the job to a run on a different Atrium Integrator Carte server. For more information, see Managing a Atrium Integrator job schedule.


BMC recommends that you do not run the same job on multiple Atrium Integrator Carte servers within the server group environment. 

  • In Atrium Integrator server group environment, the cache is created on the the server from where you execute a job. For example, if server A is the primary server and server B is the secondary server, and if you execute the job from server B, the cache is created on server B. 
    If you schedule a job on a server with the cache enabled and then schedule the same job on another server within the server group, you must manually copy the cache to the second server to avoid a negative impact on the performance.
  • When you create or run CSV or XML jobs in a server group, make sure, the files are physically present at the same location on all the BMC Remedy AR System servers in the server group.
  • If you have a load balancer configured and if you want to run the job on the load balancer content server (midtier), you must update the load balancer content server (midtier) entry in the UDM:RApPassword form.

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.


  1. Thad Esser

    Regarding the first bullet point ("Before installing the Atrium Integrator server.."), it instructs us to make sure we have configured the AR servers as being in a server group before installing Atrium Integrator.  In the section for installing ITSM in a server group, there is a graphic that says to configure the server group after installing Atrium Integrator.  Which one is correct?

    Also, is there a page that explains the difference between the "Atrium Integrator server" mentioned in the first bullet and the "Atrium Integrator Carte server" referred to in the second bullet?


    May 02, 2013 07:29
  2. Hemant Baliwala

    Hi Thad, graphic shows that you need to configure the server group after installing AR+Atrium Integrator+Applications. I see the flow is consistent throughout. 

    For your second query, please refer to the following topic:

    This topic contains information about all the Atrium Integrator components.



    May 03, 2013 12:10
  3. Thad Esser

    (I apologize for the duplicate postings-I kept getting browser errors when trying to save, and when I checked back they hadn't posted)

    The graphic on the ITSM page says to install AI in step 4, and to configure the server group in step 6 (AI, then server group).  The bullet point above says to configure the server group before installing AI (server group, then AI).  I see those as opposites and am curious which one is correct.

    May 03, 2013 11:01
    1. Hemant Baliwala

      Hi Thad, 

      Please follow the steps in the diagram. I have removed the note from this section.



      May 06, 2013 02:07
  4. Thad Esser

    In regard to my second query, I had read that page previously, and just re-read it.  I think I understand a little more, but the documentation is still unclear.  One of the sub-pages for the link you sent is labeled "Atrium Integrator server".  It doesn't actually say much about what that component is and basically just redirects you to the install page.

    In the footnote in the lower right corner on the achitecture graphic, it gives an indication of what is installed with "Atrium Integrator server", but that was easy to miss.  If I understand that footnote, the "Atrium Integrator server" is bascially the "Atrium Integrator Console" and some CMDB adapters.  If that's correct it could be spelled out a little better in the component page for the integrator server.  Also, its fine for a footnote, but some clarification in the text around which install does the AI Console install (it's listed under ARS and AI).

    Thanks for your help.

    May 03, 2013 01:36
    1. Hemant Baliwala

      Hi Thad, 

      I have updated the "Atrium Integrator server" topic. 

      Just in case, more information of BMC Atrium CMDB installer is available here.

      Thanks for your comments. 


      May 06, 2013 06:10