This documentation applies to the 8.0 version of BMC Atrium Core, which is in "End of Version Support." You will not be able to leave comments.

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Upgrading

This topic describes the basic steps required to upgrade BMC Remedy AR System and BMC Atrium Core.

This is a two-stage upgrade if you have previously installed AR System 7.6.04. When you run the installer, it detects previous versions of BMC Atrium Core features and automatically configures the upgrade options for you.

Before you begin

Note

When you upgrade to BMC Atrium CMDB version 8.0.00, the BMC Atrium Core installer verifies that the MarketVersion attribute is populated for existing product CIs in all datasets. If the MarketVersion attribute is not populated, the installer populates the MarketVersion attribute with the value that is set for the VersionNumber attribute. BMC Remedy Asset Management version 7.6.03 and later refers to the MarketVersion attribute (instead of the VersionNumber attribute) of a product CI to manage software licenses. The VersionNumber attribute is still used in other areas of BMC Remedy Asset Management and BMC Remedy ITSM Suite version 7.6.03 and later.

Preparing to upgrade

Step

Task

1

Review the BMC Remedy AR System and BMC Atrium compatibility matrix for the latest, most complete information about platforms currently supported by BMC Remedy and BMC Atrium products.

Note


To access this information, you must log in with your BMC support login and password.




2

Review the requirements for your computer platform:
a. Review the the hardware requirements for your computer platform.
b. Review the software requirements for your computer platform.
c. Review the 32-bit and 64-bit requirements for your computer.

3

Prepare your database before you start the upgrade.

Warning


Back up the BMC Remedy AR System database. This enables you to restore BMC Remedy AR System to its pre-installation state if you encounter problems.





4

Obtain licenses for BMC AR System Server and other BMC products.

5

Complete the MS Excel planning spreadsheet.

6

Downloading the installation files for an upgrade.

7

Review and complete the pre-upgrade procedures.

Completing the upgrade

Step

Task

8

Upgrade the AR System server.

Note


Choose Upgrade in the installation wizard.





9

Review BMC recommendations for improving performance during an upgrade.

10

Prepare the AR System server before you upgrade BMC Atrium Core.

Warning


Back up the BMC Remedy AR System database. This enables you to restore BMC Remedy AR System to its pre-installation state if you encounter problems.





11

Run the BMC Atrium Core installation.

12

Run the BMC Atrium Core Web Services installation.

13

Run the Atrium Integrator server and client installations.

14

Review the post-upgrade procedures.

15

BMC Atrium Core post-configuration procedures.

16

(optional) Manually integrate BMC Atrium Single Sign-On with the existing AR System server and mid tier.

Note


When you click the Manually integrate BMC Atrium Single Sign-On link, you leave the BMC Atrium Core 8.0 wiki space. Review the BMC Atrium Single Sign-On installation instructions carefully before you install BMC Atrium Core.

Where to go from here

Checking system requirements and supported configurations for an upgrade

Related topics

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

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