This documentation applies to the 8.0 version of BMC Atrium Core, which is in "End of Version Support." You will not be able to leave comments.

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Product announcements

This topic describes changes that will occur in future releases of the product. These changes can affect the way in which you configure or run the installed version of BMC Atrium Core.

End of life for BMC Atrium Integration Engine

BMC Atrium Core includes BMC Atrium Integration Engine for the integration of BMC Atrium CMDB and BMC Remedy AR System with other applications and data sources. BMC Atrium Integration Engine enables you to transfer data between BMC Atrium CMDB classes and BMC Remedy AR system forms to and from external systems.

Statement of direction for the end of life of BMC Atrium Integration Engine

BMC Atrium Integration Engine is being replaced with a new offering called Atrium Integrator. The currently available BMC Atrium Core version 8.1 will be the last release that includes BMC Atrium Integration Engine. No new versions (major or minor) of BMC Atrium Integration Engine will be released after 8.1.

Reason for the change

In order to cater to the growing need for integrations with BMC Atrium CMDB as well as BMC IT Service Management applications, BMC introduced Atrium Integrator in January 2011 as part of the BMC Atrium Core 7.6.04 release. Atrium Integrator is based on an industry-leading ETL platform, and replaces BMC Atrium Integration Engine. For more information about Atrium Integrator, see Importing data with Atrium Integrator.

In order to phase in Atrium Integrator, BMC introduced this technology in addition to the BMC Atrium Integration Engine, and is now providing a migration path from BMC Atrium Integration Engine in BMC Atrium Core 8.0.

Key features added to Atrium Integrator in BMC Atrium Core 8.0 include:

  • Migration utility for moving BMC Atrium Integration Engine exchanges to Atrium Integrator
  • Ability to transfer information with BMC Remedy AR System forms
  • Server group capability for High Availability installations of Atrium Integrator

With the availability of Atrium Integrator 8.0, you now have all of the core capabilities of BMC Atrium Integration Engine and more. Atrium Integrator is now the standard integration platform for BMC Atrium CMDB as well as BMC IT Service Management applications.

Frequently asked questions

BMC Atrium Integration Engine support

Question

Answer

What are the end of support timelines for BMC Atrium Integration Engine?

BMC Atrium Integration Engine will follow the same support timelines of its corresponding BMC Atrium Core version. For example, BMC Atrium Integration Engine 8.0 will be supported as long as BMC Atrium Core 8.0 is supported. See the BMC Software Product Support Policy on BMC Support Central.

Does this mean BMC Atrium Integration Engine will be not be available in 8.0 or earlier versions?

No. BMC Atrium Core 8.0 and 8.1 will include BMC Atrium Integration Engine, however, these will be the last releases of BMC Atrium Core that do so. All prior releases will still contain respective BMC Atrium Integration Engine versions. Please download those from the BMC support site if needed.

Will BMC Atrium Integration Engine work properly with any future versions of BMC Atrium CMDB?

Beyond the 8.1 release, BMC will focus only on Atrium Integrator. BMC Atrium Integration Engine will be in support only mode (only defect fixes as per the support policy). Therefore, BMC will stop testing and certifying BMC Atrium Integration Engine with future (major or minor) versions of BMC Atrium CMDB beyond version 8.1.

Will BMC provide patches with defect fixes for BMC Atrium Integration Engine after the 8.1 release?

Yes. BMC will continue to fix critical defects in BMC Atrium Integration Engine while it is in full support status.

We are expecting some enhancements for BMC Atrium Integration Engine and RFEs have been raised through BMC Support. What happens to them?

Atrium Integrator is the next generation integration platform which includes many key features that BMC Atrium Integration Engine does not have. Some of the RFEs requested for BMC Atrium Integration Engine are available as out-of-the-box features with Atrium Integrator. Existing BMC Atrium Integration Engine RFEs will be reviewed to validate against current needs. BMC will reject RFEs that are specific to BMC Atrium Integration Engine and which have no parallel features in Atrium Integrator.

My company wants to continue using BMC Atrium Integration Engine. What are my options?

BMC Atrium Integration Engine will be supported as per the standard BMC support policy. You may continue to use BMC Atrium Integration Engine. However, please note that no new features will be added to BMC Atrium Integration Engine. Also, newer versions of BMC Atrium CMDB are not tested and certified to work with BMC Atrium Integration Engine.

You have the option to remain on BMC Atrium CMDB version 8.1 or earlier. With availability of the migration utility, BMC recommends that you move away from BMC Atrium Integration Engine sooner.

BMC Atrium Integration Engine to Atrium Integrator migration

Question

Answer

What migration services are available to help me upgrade?

Atrium Integrator 8.0 provides a migration utility to seamlessly move BMC Atrium Integration Engine data exchanges to Atrium Integrator. In addition, BMC Global Services or BMC Partners can provide migration assistance as a paid for services engagement. Service engagements are entirely optional for this migration/upgrade.

I have created multiple data exchanges using BMC Atrium Integration Engine. What will happen to those when I move to Atrium Integrator? Do I will need to re-create these integrations?

Atrium Integrator 8.0 provides a migration utility to easily move BMC Atrium Integration Engine integrations to Atrium Integrator. Your existing investment will be automatically migrated to Atrium Integrator with the help of this utility.

Does the migration utility move all the exchanges and associated schedules?

Most common integrations will be moved seamlessly. However, some BMC Atrium Integration Engine functions are not supported as part of the migration utility and hence will require user action. For more information, see Migrating existing data exchanges to Atrium Integrator.

We are using a BMC Partner (third-party) adapter. What will happen to it?

If the integration was created using BMC Atrium Integration Engine, you can choose to migrate it like any other exchange. Alternatively, check with the respective partner for the upgrade path they may provide. In general, any BMC Atrium Integration Engine integrations created by BMC partners are unaffected; Customers can continue to work with those as-is.

We are using BMC Atrium Integration Engine integrations for BMC BladeLogic Automation Suite, BMC BladeLogic Client Automation or BMC IT Business Management. What will happen to them?

These BMC product organizations have planned upgrades to Atrium Integrator based integrations. Newer versions of these products will provide Atrium Integrator based integrations out-of-the-box in their future releases that will follow BMC Atrium CMDB 8.0.

Atrium Integrator licensing

Question

Answer

What is the additional cost to procure an Atrium Integrator license?

Both Atrium Integrator and BMC Atrium Integration Engine are available as part of BMC Atrium Shared Components (BASC). Hence, there is no additional license required for using Atrium Integrator.

Atrium Integrator uses the third-party Pentaho Data Integration tool. Is BMC responsible for any issues with the underlying Pentaho Data Integration software?

BMC is responsible for any issues with Pentaho when used in conjunction with Atrium Integrator. All such issues should be routed through BMC Support.

Compatibility information

To get complete compatibility information for BMC Atrium Core 8.0, use the BMC Solution and Product Availability and Compatibility Utility on the Product Availability and Compatibility page (requires Customer Support logon).

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

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