This documentation applies to the 8.0 version of BMC Atrium Core, which is in "End of Version Support." You will not be able to leave comments.

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Activating application licenses (new installations)

To add information to the BMC Remedy ITSM Suite applications, you must have a BMC Remedy AR System write license (fixed or floating). You must also have the appropriate application licenses to create or modify entries in the Application Administration Console. These requirements supersede the BMC Remedy AR System Submitter Mode settings documented in Setting license options.

A license key is a value that enables you to activate a license. Licensing requirements vary, depending on which version of BMC Remedy AR System you use.

To add licenses to BMC Remedy AR System 7.5.00 patch 003 or later, you can enter them into a form or import them from a file. Licenses are active as soon as they are added to the server.

Note

You must activate the licenses before installing the applications.

The license type of a user cannot be changed to Fixed more than three times in one week.

If you have questions about licensing requirements, contact Customer Support. For more information, see also Adding licenses.

To add licenses to BMC applications

Licenses are active as soon as they are added to the server. Make sure that you have your AR Server license key from BMC Customer Support.

  1. Log into the AR System server (http://<midTierServer>/arsys/shared/login.jsp?/arsys) as Demo.
  2. Open the AR System Administration Console by clicking Applications > AR System Administration > AR System Administration Console.
  3. In the AR System Administration Console, click System > General > Add or Remove Licenses.
  4. Copy the Current Host ID.
    You use the Host ID to create the AR System server license.
    (Click the image to expand it.)

  5. Create the AR System server license.
    1. Click Add New.
    2. In License Type, select AR Server.

      Note

      You can add only one entry for each license type except server licenses (multiple server licenses are distinguished from each other by license keys). To increase or decrease the number of licenses available for other license types, modify the existing entry.

    3. Enter 1 for the Number of Licenses.
      0 indicates the license is inactive.
    4. Copy the license key that you received from BMC Customer Support into the Key field.
      Do not modify the contents of this field unless instructed to do so by BMC or a qualified BMC partner.
    5. Click Save.
      You are informed that your AR System server is now licensed.
  6. Add additional new licenses as needed.
    The following table lists the licenses you must apply to the AR System server before you start installing other BMC products.

    BMC application

    License type

    BMC Atrium Core

    AR System server license
    AR User Fixed

    BMC Asset Management

    AR Server license
    AR User Fixed (at least 20 if you install sample data)
    Atrium CMDB Application license
    Financial Management Application license
    Financial Management User fixed license
    Asset Management Application license
    Asset Management User fixed license

    BMC Change Management

    AR System server license
    AR User Fixed (at least 20 if you install sample data)
    Atrium CMDB Application license
    Financial Management Application license
    Financial Management User fixed license
    Change Management Dashboard Application license
    Change Management Application license
    Change Management User fixed license

    BMC Incident Management

    AR System server license
    AR User Fixed (at least 20 if you install sample data)
    Atrium CMDB Application license
    Financial Management Application license
    Financial Management User fixed license
    Incident Management Application license
    Incident Management User fixed license

    BMC Problem Management

    AR System server license
    AR User Fixed (at least 20 if you install sample data)
    Atrium CMDB Application license
    Financial Management Application license
    Financial Management User fixed license
    Problem Management Application license
    Problem Management User fixed license 

    BMC Knowledge Management

    AR System server license
    AR User Fixed
    BMC Remedy Full Text Search
    Atrium CMDB Application license
    Financial Management Application license
    Financial Management User fixed license 

    BMC Service Request Management

    AR System server license
    AR User Fixed
    Atrium CMDB Application license
    BMC:SR Mgmt Application
    Financial Management Application license

    BMC Service Level Management

    AR System server license
    AR User Fixed
    Atrium CMDB Application license
    BMC Service Level Management license

Tip

Add only one license key per application. However, you should add enough user licenses for the various BMC applications that you are using.

Adding application licenses to BMC Remedy AR System 7.5.00 patch 003 and later

To add licenses to BMC Remedy AR System 7.5.00 patch 003 or later, you can enter the licenses into a form or import them from a file. Licenses are active as soon as they are added to the server.

You can add or import licenses from the BMC Remedy AR System Administration Console.

For more information about adding licenses to BMC Remedy AR System 7.5.00 patch 003 or later, see Adding licenses.

Where to go from here

Installing BMC Atrium Core (new installations)

This version of the documentation is no longer supported. However, the documentation is available for your convenience. You will not be able to leave comments.

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