This documentation supports the 23.3 version of BMC Helix CMDB, which is available only to BMC Helix customers (SaaS).

To view an earlier version, select the version from the Product version menu.

Accessing and navigating the CMDB Portal

You access some of the most important BMC Helix CMDB functionality through the new user interface. 

Before you begin

Your administrator must provide you with AR System administrator permissions as described in Configuring the URL to access CMDB Portal through Mid Tier for you to access the CMDB Portal.

Overview of CMDB Portal

The user interface of CMDB Portal is designed to help you get a quick update on the state of the database while also giving fast access to most of the core functionalities required to manage your database. The following video takes you on a quick tour and familiarizes you with CMDB Portal and some key CMDB components:

https://youtu.be/CzKaHz_md44

The user interface is designed to be more intuitive and is intended to reflect the workflow of building, maintaining, and managing a CMDB better than before.

To access CMDB Portal from Mid Tier

  1. Log in to Mid Tier with your credentials.
  2. In the Applications pane, click Atrium Core and then click Configuration Manager Dashboard.

    The login screen for CMDB Portal is displayed if you are not using BMC Helix Single Sign-On.

3. Enter your CMDB credentials and sign in. 

To access CMDB Portal by using a URL

  1. Enter the URL provided by your administrator in your browser. 
    Your administrator would have configured a URL of the following type: 

    http://<aRServer>:<jettyPort>/cmdb/index.html or https://<aRServer>:<jettyPort>/cmdb/index.html, where the Jetty port is typically 8008.
  2. Log in with your credentials.



To access the Atrium Integrator Spoon

  1. Log in to the computer on which Atrium Integrator Spoon is installed.
  2. To open Atrium Integrator Spoon, open the Spoon.bat file at the following location:
    <installationDirectory>\diserver\data-integration\



Accessing CMDB Portal with limited functionality

When the platform-fts-0 pod that handles all administrative requests is down, CMDB Portal is available in read-only mode. You can still access CMDB Portal to view the following functionalities:

  • Dashboard
  • List of jobs in Atrium Integrator, Normalization, and Reconciliation job consoles

However, you cannot perform the following functions: 

  • Create or modify instances in CMDB such as CIs, classes, and attributes.
  • Create or run Atrium Integrator, normalization, and reconciliation jobs.



To access the CMDB components

Make sure that you have the following permissions to access the required components in CMDB.

CMDB components

Configuration Manager

Data Publisher

CMDB user

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Important

The Atrium Core tab is available only if the default webpath is configured. To learn more about configuring the default webpath, see Configuring the default web path of the Mid Tier server in AR System Administration Console.

  1. Log in to the AR System home page.
  2. From Applications, select Atrium Core > Configuration Manager Dashboard

  3. Click Atrium Core.
  4. From the list of components, select the component that you want to access.


BMC Helix CMDB dashboards

View the distribution of CIs across datasets, classes, and types, and view the CMDB data quality metrics in the Configuration Management dashboards in BMC Helix Dashboards Open link


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