This documentation supports the 22.1 version of BMC Helix CMDB, which is available only to BMC Helix customers (SaaS).

To view an earlier version, select the version from the Product version menu.

Deprecated and discontinued features

Check for announcements that might affect future releases of the product or service. These changes can affect the way in which you configure or run the installed version of BMC Helix CMDB.


While every effort is made to provide accurate, forward-looking guidance on product direction to assist you with your buying and planning decisions, BMC cannot guarantee that intentions stated as follows are final and binding. 
Related topics

Support information

Release notes and notices

Product announcements Open link

Discontinued features

Discontinued features are no longer available in the product or service.

FeaturesAnnouncements and recommendations 

Changes to in-app help

The self-help menu is no longer available. You can continue to find answers to your questions in the online documentation or in our BMC Helix CMDB video playlist Open link .

H2 Database Engine and Vertica database in Atrium Integrator Spoon jobs.

Starting with the version 21.3.04 release, BMC will not support H2 Database Engine and Vertica database, due to third-party security vulnerabilities.

When you create an Atrium Integrator Spoon job, you will no longer be able to connect to an H2 Database or Vertica database. The existing jobs that refer to these databases will not work anymore.

After upgrading, delete all the other connections that refer to H2 and Vertica databases to make sure other jobs that are connected to these databases do not cause errors.

You must manually recreate the jobs and connect to a different database.

Microsoft Internet Explorer 11

Starting with the 21.02 release (targeted for February 2021), BMC will not support the use of Microsoft Internet Explorer version 11 with BMC CMDB.

For a complete list of BMC products that will no longer support Internet Explorer 11, see the BMC Customer Support Communities page Open link .

As technology continues to advance, it has become more challenging to resolve browser-specific issues related to Internet Explorer 11. We may attempt to fix some issues related to that version, but some features may not work as expected.

Because of security compromises and performance issues, we recommend that you do not use Internet Explorer 11. Instead, we encourage you to switch to other fully supported browsers.

BMC will still support Internet Explorer 11 on releases of BMC products prior to version 21.02 where Internet Explorer 11 was already supported.

Important: Microsoft still supports Internet Explorer 11 on some operating systems (including Microsoft Windows 8.1 and 10 and Windows Server 2012 and 2016). For more information, see the Microsoft Lifecycle FAQ - Internet Explorer and Edge Open link page.

To get complete compatibility information for BMC Helix ITSM, use the BMC Solution and Product Availability and Compatibility Utility on the  Product Availability & Compatibility Open link page.

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