This documentation supports the 21.3 version of BMC Helix CMDB.

To view an earlier version, select the version from the Product version menu.


This section contains information about performing various tasks to maintain and manage your CMDB:

AccessingAccessing the new interface.

Accessing and navigating the CMDB Portal

Search and view CIs

Search and view the CIs and their relationships. You may use this for troubleshooting, planning, analyzing dependencies, and so on.

Save these search queries and reuse it later on or share the queries with others.

Searching and viewing CIs and relationships in the CMDB Explorer

Setting up and running queries

Create and edit CIs

Create CIs, add relationships between CIs, edit CI instances, edit CI relationships, compare CI values, and delete CIs in CMDB Explorer for an existing service model.

Create CIs by using the CMDBDashboard

Working with CIs and relationships

Using CMDB utilities

Access and use the different tools and utilities that are available in CMDB.

Working with CMDB utilities
Simulate impactSimulating the impact of changes to a service when a CI is unavailable or impactedSimulating the impact of changes to CIs

Manage software licensing using features such as Version Rollup, Suite Rollup, and Product Catalog.

Managing software licenses in your organization using normalization
Understand the Normalization Engine's process to handle impact relationship rules, and the usage of the Impact feature to manage service impact of CIs.Managing service impact
Know the best-practice relationship rules for CIs, and the usage of the Relationship feature to manage CIs.Managing data relationship name
Use the Normalization Engine to set row-level permissions for classes and instances, and normalization using the Row Level Security feature.Setting the Normalization Engine permissions for multi-tenancy
Understand the scenarios where you may want to use customized normalization besides the out-of-the-box features, and the procedure for configuring the Custom feature.Customizing normalization
Configure the normalization parameters from a single, centralized console.Configuring the Normalization Engine
Understand the normalization process and statuses that the Normalization Engines uses, the configuration process for normalizing data sets, and the procedure to create and monitor a normalization job.Managing consistency of CMDB data by using normalization

Perform identification, merge, and purge activities in CMDB, create Reconciliation IDs, configure the Reconciliation Engine, and create and monitor reconciliation jobs.

Merging duplicate CIs by reconciling data from multiple sources

Purge soft-deleted data to optimize CMDBperformance.

Purging soft-deleted data to optimize CMDB performance
Make settings to ignore multiple CIs from the BMC.ASSET data set which match a CI in the source data set.Ignoring Multimatched CIs during reconciliation

Atrium Integrator

Import data from external data stores to BMC Helix CMDB.

Transferring data from external data stores to BMC Helix CMDB

Use the Atrium Integrator Spoon to perform various complex jobs such as migrating data from one CMDB server to another, exporting data from AR System forms to external data stores, exporting web services data, and so on.

Managing complex jobs using Atrium Integrator Spoon
Service impactManage impact relationships for your CIs and define your own impact rules specific to your enterprise to assess the effect of various CIs on your services.Managing service impact
Federated ClassesView federated classes and their details.Viewing federated classes and federated information

CMDB Web Services

Run saved queriesRunning saved queries in web service

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