This documentation supports the 21.3 version of BMC Helix CMDB.

To view an earlier version, select the version from the Product version menu.

Release notes and notices

Learn what’s new or changed for BMC Helix CMDB 21.3, including new features, urgent issues, documentation updates, and fixes or patches.

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Related topics

AR System Release notes Open link

BMC Helix ITSM Release notes Open link

Smart IT Release notes Open link

Known and corrected issues

Support information


Date

Summary

Reference 

January 29, 2024

Issues that were corrected by 21.3 patch 11 and issues that remain open.

Patch 11 for version 21.3 is available SaaS subscribers. The following update is available in this patch:

  • (Controlled availability customers only) Facilitate application access to users having different email domains 

21.3 patches
September 5, 2023

Issues that were corrected by 21.3 patch 10 and issues that remain open.

Patch 10 for version 21.3 is available for on-premises customers and SaaS subscribers. The following updates are available in this patch:

  • Support for Kubernetes 1.25 and OpenShift 4.12
  • Support for Ingress 1.7.0 and Helm 3.11
  • Additional products available for on-premises installation
21.3 patches
June 15, 2023

Multiple issues corrected.

Patch 9 for version 21.3 is available for SaaS subscribers.

21.3 patches
January 23, 2023

Multiple issues corrected.

Patch 8 for version 21.3 is available for SaaS subscribers.

21.3 patches
December 20, 2022

Multiple issues corrected.

Patch 7 for version 21.3 is available for SaaS subscribers.

21.3 patches
December 1, 2022

Issues that were corrected by 21.3 patch 6 and issues that remain open

Patch 6 for version 21.3 is available for on-premises customers. The following updates are available in this patch:

  • Updated support for Kubernetes and OpenShift
  • Support for self-signed and CA signed certificates
  • Updated support for Ingress controller
  • Automated setting up of BMC Deployment Engine

21.3 patches
October 3, 2022

Updates to Patch 6 for version 21.3 are available for SaaS subscribers.

21.3 patches
September 2, 2022

Multiple issues corrected.

Patch 6 for version 21.3 is available for SaaS subscribers.

21.3 patches
August 1, 2022

Patch 5 for version 21.3 is available for on-premises customers. The following updates are available in this patch:

  • Enhancements to Fluent Bit deployment

  • Enhancements to Support Assistant tool

  • Rollback BMC Helix ITSM deployment

21.3 patches
May 23, 2022

Patch 5 for version 21.3 is available for SaaS subscribers. 

21.3 patches
March 23, 2022

Patch 4 for version 21.3 is available for SaaS and on-premises customers. The following updates are available in this patch:

  • (On-premises) The Support Assistant tool is available as a sidecar container with non-root user privileges.
  • (On-premises) Support for four different deployment size templates.
  • Discontinued support for H2 Database Engine and Vertica database, due to third-party security vulnerabilities.
21.3 patches
February 08, 2022Patch 3 for version 21.3 is available for SaaS customers. 21.3 patches
January 05, 2022Patch 2 for version 21.3 is available for on-premises customers.21.3 patches
October 04, 2021

Enhancements available in this release:

  • CMDB Explorer enhancements
    • Quick Edit: edit CIs and relationships within the Explorer view.
    • Collapse: Hide parent and children CIs from the Explorer view.
    • Show relationship details: View changes made to relationships and compare with the corresponding values in the production dataset.
  • New attribute added to BaseElement class to store cloud resource IDs.

  • View information in full-screen mode in Class Manager UI

21.3 enhancements
August 23, 2021

View the information about CIs and relationships, and CMDB data quality metrics in the following out-of-the-box BMC Helix CMDB dashboards:

  • CMDB Overview
  • CMDB Data Quality

BMC Helix CMDB Dashboards Open link


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