Troubleshooting the SCCM Adapter
After installing the SCCM adapter you might encounter the following issues:
|Cause and resolution
Incorrect location of error log file
You might not be able to locate the error log file after installing the SCCM Adapter. All error log files related to Atrium Integrator jobs are saved in ngie/bin folder. Hence, the user must make sure that the error logging plugin has the correct file location.
Perform the steps given below to update the file location:
Failure when running Normalization Engine jobs
SCCM adapter is shipped with Atrium Integrator, Normalization Engine, and Reconciliation Engine jobs. Normalization Engine jobs might fail to run after the Atrium Integrator jobs. In such a case, make sure that each transformation that SCCM has discovered has data mapped to Category / Type / Item / ManufactureName / Model. It is mandatory to have the data in this format in order to normalize those instances that Atrium Integrator creates.
Failure to open List of Transformations
In the Atrium Integrator, the transformations may fail as the CMDB Lookup step may not appear.
Ensure you run the Atrium Integrator installer along with Action Request System and BMC Helix CMDB installer. You must run the Atrium Integrator and Spoon on the same local computer.
SCCM Adapter Maintenance Tool
The Maintenance Tool provides a common tool to access diagnostics and utilities that are useful when troubleshooting SCCM related issues. You can use the Maintenance Tool to collect diagnostic information, open and view log files, or search logs to identify issues. The SCCM Adapter Maintenance Tool also gives you access to installation and uninstallation logs.
You can find the SCCM adapter maintenance tool in the SCCM adapter installer package at the following location: