Troubleshooting CMDB utilities issues
While using some BMC Helix CMDB Utilities, use the information in this topic to troubleshoot any issues that might occur.
Issue symptoms
The following error is displayed if the Disallow non-unicode clients option is selected in AR System server:
Issue scope
This error might occur when you are trying to use the following BMC Helix CMDB utilities:
- cmdbdriver
- cmdbdiag
- cdmchecker
Resolution
Clear the Disallow non-unicode clients option and use BMC Helix CMDB utilities. Perform the following actions to clear the option:
- Log in to Remedy Mid Tier > AR system administration > AR System Administration Console > System > General > Server Information
- Select the Configuration tab.
- Clear the check box for Disallow non-unicode clients.
Issue symptom
The CMDBDashboard utility is not triggered according to the configured schedule.
Issue scope
Sometimes the CMDB:SHM:Schedule_RunSchedule escalation does not run based on the scheduled interval of one minute.
Resolution
- Connect to the primary AR System server by Developer Studio.
- Open the escalation:
CMDB:SHM:Schedule_RunSchedule. - Obtain the pool number by performing the following steps:
- Run the following query on ARSystem db:select name,
objProp
from the
escalation where objProp
like '%60024%' - From the value that is returned by this query, check the last digit of objProp.
- Run the following query on ARSystem db:select name,
- Enter a value for Pool Number, which is not already present in the last digit of objProp.
For example, if objProp contains values 1, 2, and 5, enter the value of Pool Number as any number other than these values, such as 3 or 6.