This documentation supports the 21.02 version of BMC Helix CMDB.

To view an earlier version, select the version from the Product version menu.

Providing ITSM with access to CMDB

In some scenarios where BMC Helix ITSM needs to access CMDB such as when running REST APIs, you must first add the CMDB sign in credentials in the System Settings form. For integration with Proactive Service Resolution, you must enter the CMDB sign in credentials to allow BMC Helix ITSM to access CMDB.

To provide BMC Helix ITSM with access to CMDB

  1. Log in to the BMC Helix ITSM application.
  2. Use the following direct access URL to open the System Settings form: 
  3. Enter the credentials to access BMC Helix CMDB.
    The CMDB URL is of the format http://<ARServer>:<jettyPort> or https://<ARServer>:<jettyPort>, where the Jetty port is typically 8008.
    If you are a SaaS customer, the URL might be similar to the following format: <company>-<restapi>

Related topics


Associating a CI to an incident

Use case: Automatic incident management Open link

Setting up Proactive Service Resolution to enable automatic incident management Open link

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