This documentation supports the 20.08 version of BMC CMDB, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

Troubleshooting the Dynamic Service Modeling plug-in

The Dynamic Service Modeling (DSM) plug-in is the background engine that wakes up periodically and queries to see if there are any new CI or modified CIs that meet the criteria in the saved queries for a specified CI. If a CI is found, a relationship is created to relate it to the specified CI. The DSM plug-in uses its own sandbox dataset to make changes and then runs a Reconciliation Engine job to BMC.ASSET. 

By using the DSM plug-in, you can dynamically relate physical CIs to a technical service. For example, the Web Farm Technical service could have a query that finds any web server with web_aus_ in the front part of the name.

Troubleshooting tips

<AtriumCore>/logs/dsm.log<AtriumCore>/Logs/AtriumpluginSvr.log, and AtriumCoreSvr.log file log errors if any.

To set the log level:

  1. In a browser tab, log in to the Remedy AR System using the following URL:
  2. Open the Remedy Action Request System Administration Console.
  3. Click System > General > Plugin Server Configuration.
  4. On the Plugin Server Configuration tab change the logging level from INFO to DEBUG. documentation.
  5. Click Apply.
Related topics

Enabling logs for the plug-ins server

Enabling plug-ins Open link

Configuring core CMDB components and plug-ins

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