This documentation supports the 20.08 version of BMC CMDB, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

Troubleshooting Business service CIs availability in the Service Catalog

If you created a BMC_BusinessService Configuration Item (CI) by using the CMDB Explorer or any other BMC application, and did not specify the ServiceType attribute, the CI might not be available in the Service Catalog. This is because the Service Catalog displays only instances of BMC_BusinessService where the ServiceType attribute is set to BusinessService or TechnicalService

Other BMC applications that create BMC_BusinessService CIs, such as CMDB Explorer and BMC Impact Model Designer, do not correctly set the value for ServiceType.

To display business service CIs in the Service Catalog

  1. Create the BMC_BusinessService CIs in the Service Catalog.
  2. Set the value for the ServiceType attribute to BusinessService or TechnicalService.

If an existing business service CI does not appear in the Service Catalog, edit the value of ServiceType to make it appear.

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