Tracking changes to CIs and relationships

Calbro Services needs to have a detailed account of the changes that have occurred to CIs and relationships.

Tracking changes using auditing. The Calbro Services administrator knows that changes to the service model can be disruptive to the customers using those services. To help identify all of the changes to business services and the supporting technical services, the administrator decides to audit the BMC_BusinessService class. The Calbro Services administrator configures copy auditing for this class in the Class Manager. Copy auditing creates a copy of each audited instance. When you enable Copy auditing for a class, each form pertaining to that class is duplicated to create audit forms that hold audited instances. This includes forms from superclasses, because they hold data for instances of their subclasses. The audit forms are automatically named with the suffix :AUDIT.

Copy auditing this class does not affect overall system performance because changes to the BMC_BusinessService class are few in number. Copy auditing also enables greater ability to search for changes to the class.

Tracking changes using the Compare Dataset reconciliation activity in BMC Asset Management. The Calbro Services administrator enables the Sandbox dataset (BMC.ASSET.SANDBOX) in BMC Asset Management, so that user edits to a CI are saved to the Sandbox dataset. Then the administrator creates a reconciliation job with a Compare Dataset activity that compares the Sandbox to BMC Asset, looking for the particular differences that the administrator wants to catch. The administrator then performs a custom workflow against instances found by the comparison.