Configuring BMC CMDB web services

After you install CMDB Web Services, perform the following tasks to optimize performance and to avoid issues:

To configure and deploy web services with BMC applications

You must configure the Remedy ITSM suite, BMC Service Request Management, and Remedy Knowledge Management web services so that the respective wsdl are generated in the Remedy Action Request System server. To do this, modify the web services from Remedy Developer Studio and then configure the web services with your Remedy Mid Tier or Remedy AR System server information.

You must configure the following web services with your Remedy Mid Tier or Remedy AR System server information.

Web services

To configure the web services for all applications

1. Open the web service in Remedy Developer Studio.
2. Make sure that the wsdl location is in the following format:
   http://<midtier_server>/arsys/WSDL/public/<servername>/<web_service_name>
   For example:
   http://<midtier_server>/arsys/WSDL/public/<servername>/PBM_ProblemRelationshipInterface_WS

To configure CMDB Web Services registry for Remedy AR System server group

BMC CMDB does not provide load-balancing support for CMDB Web Services components in an Remedy AR System server group environment. Instead, you can configure the Remedy AR System server group for providing redundancy capabilities to the web services components. For this, you need to update the CMDB Web Services registry on the secondary servers.

Steps to configure

1. On the secondary Remedy AR System server, go to General > Server information > WS Registry Integration.
2. Enter the Web service registry location.
   http://<webserviceshostname>:<portNumber>/uddi
3. Enter the Registry Admin User name.
4. Enter the Registry Admin password.
5. Click Update Registry. 
6. Click OK.

For information on configuring web services or UDDI in a server group environment view the following video.

 ^{https://www.youtube.com/watch?v=fXJJfvzCJUU}

To update the Tomcat startup script after installing CMDB Web Services

The CMDB Web Services component requires changes to the JAVA_OPTS, JRE_HOME, and PATH settings on the Tomcat server. Perform the following steps if you have chosen to manually update the Tomcat startup script to see the bmcAtriumSetenv file.

To update on Microsoft Windows

1. Go to the bin directory under the home directory of the Tomcat installation in which you have installed the CMDB Web Services components.
   For example:
   C:\Program Files\BMC Software\AtriumCore\shared\tomcat\bin
2. Locate and open the startup.bat file in a text editor.
3. Locate the following line in the startup.bat file:
   set CLASSPATH=%CATALINA_HOME%\lib:%CLASSPATH%
4. Add the following line after the line mentioned in step 3.
   if exist "%CATALINA_HOME%\bin\bmcAtriumSetenv.bat" call %CATALINA_HOME%\bin\bmcAtriumSetenv.bat"
5. Save and close the startup.bat file.
6. Restart the Tomcat server.

To update on UNIX and Linux

1. Go to the bin directory under the home directory of the Tomcat installation in which you have installed the CMDB Web Services components.
2. Locate and open the startup.sh file in a text editor.
3. Locate the following line in the startup.sh file:
   exec "$PRGDIR"/"$EXECUTABLE" start "$@"
4. Add the following line before the line mentioned in step 3.
   . $PRGDIR/bmcAtriumSetenv.sh
5. Save and close the startup.sh file.
6. Restart the Tomcat server.