This documentation supports the 20.08 version of BMC CMDB, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

20.08 enhancements

This section contains information about enhancements in version 20.08 of BMC CMDB. 

Related topics

Known and corrected issues

Release notes and notices

Additional Remedy ITSM 20.08 enhancements Open link

BMC CMDB enhancements

The following sections provide information about the enhancements in BMC CMDB 20.08.

Additional capabilities for viewing the audit history of a CI

As a consumer of CI data, you can view the audit history of a CI from the search results of the CI.  You can enable audit for a class and for the attributes of the CI by using Class Manager.

For more information, see Auditing changes to CIs.

Create federated classes in the new Class Manager

A configuration manager can define a federated class that can fetch data stored outside the CMDB. You can then view the data from within the CMDB. For more information, see Retrieving federated data stored externally by creating federated classes.

Configure federated plug-ins in the CMDB Portal

To create a federated class, you also need plug-ins to allow for CMDB to fetch data from JDBC-compliant or AR System databases. For more information, see Creating AR or JDBC federated data plug-ins to access data external to the CMDB.

Create additional activities in a reconciliation job

You can create Compare, Copy, Execute, and Delete activities in a reconciliation job. You can define the data that must be used in these activities. For more information about creating activities in a reconciliation job, see:

Removal of Adobe Flash from BMC CMDB

BMC has been constructing a user experience to replace the Adobe Flash-based and Flex-based user interface. In addition to removing Flash and Flex elements, the user interface has new approaches to managing your CMDB:

HTML5 Logo by W3C.

What else changed in this release

The following table lists the changes in the product behavior:

UpdateProduct behavior in versions earlier than 20.08Product behavior in version 20.08
Dynamic Service Modeling tool

You can build and maintain service models using the Dynamic Service Modeling tool in the Flash-based CMDB UI.

You can use the new Dynamic Service Modeling tool in the CMDB Portal to build and maintain service models of your business services, technical services, or application services.

For more information, see Creating service models by using Dynamic Service Modeling.

Viewing federated data in ExplorerYou can open the CI matching federated data in the Explorer and the federated class appears. You then had to expand the federated class to view he federated CI.

You can open the CI matching the federated data in the Explorer. You can then expand the CI to directly view the federated CI.

For more information, see Retrieving federated data stored externally by creating federated classes.

Access CDM Denormalization by using Atrium:CDMFlatteningProcessUI form

You can access the Atrium CDM DeNormalization Console in the Atrium Core Console by selecting Advanced > CDM DeNormalization.

You can access the Atrium CDM DeNormalization Console in the Atrium Core Console by using the Atrium:CDMFlatteningProcessUI form.

For more information, see Running the CDM Denormalization utility.

Select a Carte Server while creating schedule for AI Job

In CMDB Portal, while creating an Atrium Integrator job schedule, the schedule was executed on the default Carte server. There was no option to select a specific Carte server to be used for running the job.

In CMDB Portal, while creating an Atrium Integrator job schedule, you can select a Carte server from the list of available Carte servers, and create the schedule with the Carte server.

For more information, see Creating an Atrium Integrator job to import data.

View Atrium Integrator jobs for selected DirectoryIn CMDB Portal, you cannot filter the jobs for a selected directory.

As an Atrium Integrator administrator, you can filter Atrium Integrator jobs that belong to a selected Directory.

For more information, see Viewing job details in Atrium Integrator.

Cross-launch of Atrium Impact Simulator and Product Catalog

You had to log in to the mid tier to access the Atrium Impact Simulator in the AIS:Main AR System form and the Product Catalog Console in the PDL:PD_Console form.

In BMC CMDB Portal, you can access Atrium Impact Simulator by using the AIS:Main AR System form and the Product Catalog Console by using the PDL:PD_Console AR System form.

For more information on enabling this, see Configuring the default web path of the Mid Tier server in AR System Administration Console.

Export all or specific pages to CSV format from the Normalization jobs search results.You can export limited number of records that appear in the search results.

On the Normalization dashboard, you can export all the results or specific pages to CSV format from the job search results.

For more information on using this feature, see Monitoring a normalization job

log4j2 upgrade for CMDB API Logs

You had to copy the log4j_cmdbapi.xml file from the cmdb\sdk\bin subdirectory of your installation directory to a location on your local drive.

BMC CMDB logging uses log4j2 configuration. You must include the CMDB API logging appender code in the custom applications' logging configuration file and set the logging parameters.
For more information, see Enabling API and web services logs.

  • Create a new service and service offerings
  • Export and import normalization configurations

You can use Service Catalog in Atrium Core Console to create new services and service offerings, and request actions and options.
See   Administering service models and the Service Catalog Open link .

For normalization, when migrating from one environment to another, you can export and import the normalization settings by using Atrium Core Console. See  Exporting and importing normalization configurations Open link .

  • By using Service Modeling, you can do almost everything that you could do with Service Catalog. For example, you can create business services, service offerings, requestable offerings, and so on.
  • For fresh installations, we recommend you to use BMC Digital Workplace Advanced to create and manage services.
    See  Creating and managing the service catalog Open link .

We recommend you to use Data Migration to import and export the normalization configurations.
See  Migrating data Open link .

Note: There are a number of differences between Atrium Core Console and CMDB Portal, and alternatives to use some of the CMDB features in CMDB Portal.

For a complete list of features for which alternatives are available, see Differences between Atrium Core Console and BMC CMDB Portal.

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  1. Ahmed Abdelhamid

    Adobe Flash still used in CMDB !! Can you explain?

    Oct 14, 2020 06:27
    1. Kanchana Iyer

      Hello Ahmed Abdelhamid,

      Thanks for your question. 

      The new CMDB UI that is based on HTML and Angular technologies replaces the Flash-based Atrium Core Console.
      The Flash-based CMDB Old UI will be still available for use for next few releases. The only issue is that most of the browsers may not support Flash after end of this year.
      Please refer to the FAQs here-

      Hope this answers your question.

      Thanks and regards,

      Oct 22, 2020 12:51
      1. Jan Sierens

        Hi Kanchana,

        the url to the FAQ doesn't seem to work for me. I get an error: "Oops! We have a permissions glitch."

        How about on-prem customers, who can't upgrade to 20.08 and are stuck on 20.02 because 20.08 was not made available for them?

        Best regards, Jan

        Oct 29, 2020 04:19
        1. Jan Sierens

          It looks like patch 1 for 20.02 adresses this issue.

          Best regards, Jan

          Oct 29, 2020 05:13
  2. Amrendra Singh

    Hi Team,

    Under "What else changed in this release" section for point "Dynamic Service modeling tool" it says "Flash-based CMDB UI". If I am not wrong, we have already moved out of Flash based approach right?

    Dec 21, 2020 07:38
    1. Maithili Deshpande

      Hi Amrendra,

      That's right, we have moved out of flash-based UI. The update to the DSM tool is about the product behavior prior to and after the versions 20.02 patch 2 and 20.08.


      Dec 22, 2020 05:41
  3. Thomas Staal


    When reading the Release notes - is it correct understood, that there are no enhancements in this release related to Release Management and Change Management processes?

    Thanks you.

    Jan 20, 2021 03:54
    1. Kanchana Iyer

      Hello Thomas Stall,

      Thanks for your question. This space lists the enhancements related to BMC CMDB only. To know about ITSM /Change Management enhancements, please refer to the ITSM space 20.08 enhancements.

      Hope this helps.



      Jan 20, 2021 04:36