This documentation supports the 20.02 version of BMC CMDB.

To view an earlier version, select the version from the Product version menu.

Configuring other BMC applications to support Atrium Service Context

After you install BMC CMDB, you must perform manual configuration steps to enable BMC Atrium Service Context. The following procedures enable you use to use BMC Atrium Service Context in applications like CMDB Explorer or BMC Server Automation.

To configure the Remedy AR System server to support Service Context


You can ignore this procedure if the Remedy AR System server is already configured in Remedy Mid Tier.

  1. Access the Remedy Mid Tier Configuration Tool by using the URL:
  2. When prompted, enter your Mid Tier password.
  3. In Remedy AR System server Settings, enter your Remedy AR System server information in the following fields:
    Server Name
    Admin Password
    Port# (if applicable)
    RPC# (if applicable)
    For information on these settings, see BMC Remedy Mid Tier configuration in the Remedy Action Request System online documentation.
  4. Click Save AR Server.
  5. Update the Mid Tier cache.

To configure the default web path in Remedy AR System

  1. Access the Remedy Action Request System by using the URL:
  2. When prompted, enter your Remedy AR System user name and password.
  3. From the Remedy AR System Administration Console, select System > General > Server Information.
  4. Click the Advanced tab.
  5. In the Default Web Path field, enter the fully qualified domain name of the Mid Tier server.
    For example, enter:
  6. Click Apply.
  7. Close the console.

To customize the Service Context Summary

By default, the Service Context Summary window only displays certain attributes supplied by BMC CMDB. The caching interval and other properties are also set at specific default values. 

Depending on your environment, you might want to configure BMC Atrium Service Context to do the following:

  • Show additional attributes
  • Show more or less history for certain attributes, such as Completed Changes
  • Specify queries to filter related CIs
  • Change the caching interval

For more information on these and other settings, see Configuring attributes in the Service Context Administration window and Configuring BMC Atrium Service Context cache and data retrieval settings.

For other setup steps that might be required by your BMC applications, see:

Was this page helpful? Yes No Submitting... Thank you