Configuring BMC Atrium Service Context cache and data retrieval settings

You can configure some BMC Atrium Service Context behaviors by using a plug-in provided with the BMC.CORE.CONFIG:BMC_UIComponent form. This form also helps you to disable or enable caching, and to configure certain data retrieval settings. You make changes to the plug-in by editing the configuration strings in the ComponentString field.

To configure BMC Atrium Service Context cache and data retrieval settings

1. Open the BMC.CORE.CONFIG:BMC_UIComponent form by using the direct access URL:
   *http://<midTierServer>:<port>/arsys/forms/<arSystemServer>/BMC.CORE.CONFIG:BMC_UIComponent*
2. Click New Search.
3. In the ComponentType field, select FederationPluginConfig.
4. Click Search.
5. In the search results, select the instance named ID_BMCSERVICECONTEXT_PLUGIN.
6. Click Edit next to the ComponentString field.
7. In the edit window, enter or modify configuration settings by using the following syntax, including angle brackets and forward slashes as shown:
   <UserDefined> <parameter1>value</parameter1> <parameter2>value</parameter2> ... </UserDefined> 
   
   For example, to change the value of the max_search_related_levels parameter to 2, enter:
   <max_search_related_levels>2</max_search_related_levels> 
   For an explanation of each configuration parameter, see Service context configuration parameters.
8. Click OK in the edit window.
9. Save the instance. 
   
   Your changes take effect according to the configuration refresh interval specified in the configuration settings (default 5 minutes). You need not restart the Remedy Action Request System server service.