This documentation supports the 19.11 version of BMC CMDB, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

Impact Simulator plug-in troubleshooting

The Atrium Impact Simulator (AIS.FILTERAPI) plug-in is responsible for handling commands form the user interface, organizing the simulation information and creating results. The plug-in uses the filter interface to receive commands such as add input, update input, or simulate. The AIS plug-in is responsible for queuing the CMDB for all the components and relationships and calculating the impact for the simulation.

Troubleshooting tips

  • The ais.log file contains most of the issues related to Atrium Impact Simulator. The ais.log file is generated when you run Atrium Impact Simulation and AIS plug-in gets triggered. The ais.log file is located in Atrium home folder\Logs. For example, C:\Program Files\BMC Software\AtriumCore\logs\ais.log.
  • Atrium Impact Simulator has the below mentioned known issue.
    Atrium Impact Simulator shows inconsistent results in server group environment and does not support server group failover mechanism. For the workaround of Atrium Impact Simulator issue, see Knowledge Base article KA408259 (Support login ID required).
Related topics

Enabling logs for the plugins server and the shared plugins

Enabling plug-ins

Configuring core CMDB components and plug-ins

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