This documentation supports the 19.11 version of BMC CMDB, which is available only to BMC Helix subscribers (SaaS).

To view an earlier version, select the version from the Product version menu.

Adding Product Catalog entries

Each Product Catalog entry must be unique. You can make the entry unique by adding the ManufacturerName and Model attributes to the Product Catalog entry name. 

The following table shows some key CI attributes that map to Product Catalog fields.

CI attribute name

Product Catalog field name


Categorization Tier 1


Categorization Tier 2


Categorization Tier 3




Product Name




Market Version


The names of some fields in the Product Catalog do not match their respective CI attribute names. 

Creating custom Product Catalog entries

To add custom Product Catalog entries, you can either create entries individually or import them in bulk from the supported data sources.

Before you begin

To create custom Product Catalog entries, you must log in as a user with the Atrium Foundation Admin and General Access permission roles. To access and use the Product Catalog, ensure that the Remedy AR System User Fixed license is installed and assigned to you.

You can perform the following tasks by using the Product Setup form opened in the New mode, as shown in the following figure:

  • Add Product Catalog entries
  • Add product model and version information
  • Add patch information, if needed

To add a Product Catalog entry manually

  1. Open the Product Catalog Console. 
    1. Log in to CMDB Portal.
    2. Click Configurations > Product Catalog
      The Product Catalog Console opens in the PDL:PD_Console Remedy AR System form.
  2. Click General Functions > New Product/Suite
    The Product Catalog Setup form opens in New mode.
  3. In Product Type, select a product type, such as Hardware, Software, Service, Business Service, or Network Segment. 
    The CI Type list is populated based on the type of product that you select.


    The Product Type selection is used only to broadly classify product entries within the Product Catalog and to appropriately populate the CI Type list. Product categorization does not refer to the Product Type or CI Type fields to categorize products.

  4. In the Product Category area of the Product Catalog Setup form, click Create
    The Product Category Update window opens.
    Product Category Update window
  5. From the CI Type list, select the CI class for which you want to create the product.
    CI Type is the type of configuration item that this Product Catalog entry represents.
  6. Enter the tier1, tier 2, and tier3 categorization for the product. 


    The Product Categorization Tier 2 list is populated based on the categorization that you select for tier 1, and the Product Categorization Tier 3 list is populated based on the categorization that you select for tier 2.

  7. In the Product Name field, enter the name of the product.
  8. Perform one of the following actions for specifying the manufacturer for the product:
    • From the Manufacturer list, select a manufacturer.
    • Create a new manufacturer.
  9. From the Status list, select the status for the product.
    Specifying a status for an entry enables the application to search for a product based on the status. The status is for information only. It does not cause any actions to occur.

    • Proposed — Temporarily prevents the product category from being selected by an application.
    • Enabled — Enables the product category to be selected by an application. Only product categories that are set to Enabled appear in lists for product fields.
    • Offline — Indicates that the product category is offline and temporarily unavailable.
    • Obsolete — Indicates that the product category is obsolete and no longer available.
    • Archive — Indicates that the selected product category has been archived.
    • Delete— Sets the status of the selected product category to Delete. You can delete the product category entries by using Delete on the Product Category tab on the Product Category Setup form. You must be part of the Remedy Action Request System administrator group to be able to delete the record.

    • (clear) — Clears the Status field.
  10. If the product is a suite of products, select Yes for Suite Definition.


    The Origin field is set to Custom by default and cannot be updated. The Third Party option is used only for products that are provided by BMC.

  11. Click Save and then Close
    When the product catalog entry is saved, it is automatically related to the "- Global -" company. This makes the product category available on other forms, such as the Incident form, for all operating and customer companies. 
    You can now create model and version information for the product, or associate the product with a company. For more information, see Product Catalog and multitenancy.

To create a new manufacturer for a Product Catalog entry

  1. Open the Product Category Update window.
  2. Next to the Manufacturer list, click New
    The New Manufacturer window opens.
  3. In the Company field, enter the name of the company.
  4. From the Status list, select the status of the manufacturer.
  5. Click Save and then click Close.

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