Troubleshooting Business service CIs availability in the Service Catalog
If you created a
BMC_BusinessService Configuration Item (CI) by using the BMC Atrium Explorer or any other BMC application, and did not specify the
ServiceType attribute, the CI might not be available in the Service Catalog. This is because the Service Catalog displays only instances of
BMC_BusinessService where the
ServiceType attribute is set to
Other BMC applications that create
BMC_BusinessService CIs, such as BMC Atrium Explorer and BMC Impact Model Designer, do not correctly set the value for
To display business service CIs in the Service Catalog
- Create the
BMC_BusinessServiceCIs in the Service Catalog.
- Set the value for the
If an existing business service CI does not appear in the Service Catalog, edit the value of
ServiceType to make it appear.