This documentation supports the 19.08 version of BMC CMDB.

To view an earlier version, select the version from the Product version menu.

Service context overview


The following components are required for BMC Atrium Service Context to function. Service context architecture shows the relationships among these components.


Note

You cannot use BMC Atrium Service Context in BMC Atrium Explorer if you do not complete the BMC Remedy Mid Tier and AR System server configuration steps explained in Initial setup steps for BMC Atrium Service Context. Likewise, BMC Atrium Service Context might not behave as expected in BMC applications if you do not complete the setup steps required for these applications.

Component

Purpose

BMC Remedy Mid Tier_(required to install BMC Atrium Core)_

Provides web-based user interface

BMC Atrium Core includes the following sub-components:

  • BMC CMDB
  • BMC Atrium Service Context adapter
  • BMC Atrium Service Context cache
  • Service Context Administration window
  • Service Context Summary window
  • Provides BMC CMDB, which stores business services, related CIs, and their attributes
  • Provides the BMC Atrium Service Context adapter, cache, and user interface

UDDI (installed with BMC Atrium Web Services Registry)
(Available with BMC Atrium Core installation program)

Provides the location of web services used by BMC Atrium Service Context to access attributes and data from BMC applications
BMC applications must register their web services to interact with BMC Atrium Service Context.

BMC Service Context user(s)
(Not shown in BMC Atrium Service Context architecture)

  • Not the end user, but a special internal user that is set up for each BMC application
  • Works behind the scenes to load attributes and data from BMC applications into cache

BMC applications
(Must be compatible with BMC Atrium Service Context)

  • Supply application-specific attributes and data to BMC Atrium Service Context
  • Provide various launch points for the Service Context Summary window

Service context architecture

BMC Atrium Service Context is installed as an adapter (or plug-in) with BMC Atrium Core, as shown in the following figure. This adapter collects attributes and data from compatible BMC applications by using web services that those applications have published in a web services registry. 

Attributes collected from various BMC applications appear in the Service Context Administration window, where they can be configured for display in the Service Context Summary window. The BMC Atrium Service Context adapter contains its own cache that helps to manage the flow of attributes and data to the user interface. 

The BMC Atrium Service Context adapter cache uses an internal BMC Atrium Service Context user to access attributes and related data. This user can be any BMC Remedy AR System user with administrator permissions and a fixed license. 

When you install a BMC application or suite, you can provide information needed by BMC Atrium Service Context. In this case, the installer program registers the web service and configures the BMC Atrium Service Context user for you. You can also perform these steps after installation, or change the settings later. For more information, see Configuring BMC Atrium Service Context for BMC Remedy ITSM applications or the online documentation for your BMC application, located at http://docs.bmc.com

Diagram showing the Service Context architecture


Service context permissions

To configure and use BMC Atrium Service Context, you must have the appropriate assigned permission roles.

For more information about assigning BMC Atrium Core permissions, see BMC Atrium Core permission roles within applications.


BMC Atrium Service Context permission roles

Name

Applications

Users with this role can

CMDB SC Admin

Service Context

  • Configure attributes and other settings in the Service Context Administration window
  • Use the Service Context Summary window to view CIs, attributes, and related data

CMDB SC User

Service Context

Use the Service Context Summary window to view CIs, attributes, and related data


Applications that interact with BMC Atrium Service Context

BMC applications provide data to BMC Atrium Service Context, and also allow users to launch the Service Context Summary window. These applications include:

  • BMC Atrium Core
  • BMC Remedy IT Service Management Suite (BMC Remedy ITSM Suite), including:
    • BMC Remedy Asset Management
    • BMC Remedy Change Management
    • BMC Service Desk
    • BMC Service Request Management
    • BMC Atrium Service Level Management
  • BMC Server Automation
  • BMC ProactiveNet Performance Management

Important

To use BMC Atrium Service Context with BMC applications, the most recent versions of these applications must be installed. For more information about versions, see the Compatibility Matrix, which is available in the "BMC Remedy Product Compatibility" section of the Product Availability and Compatibility site, located at http://www.bmc.com/support/product-availability-compatibility.

For more information about the data provided by each application or suite, see Attributes that are displayed in BMC Atrium Service Context.



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