Product Catalog and multitenancy

The Product Catalog supports defining approved products for different companies. Multitenancy enables you to have a single Product Catalog shared among multiple companies but tracks the approved products for each company from the same Product Catalog data. For each company, you can define the approved items for the product, version, and patch levels. Similarly, the Managed, Blacklisted, Mark for Deletion, Hidden, Life Cycle, and Status attributes in the Product Catalog are also defined for each product within a company.

The Product Catalog includes forms for creating and updating company and site information. Although the Site and Region forms are part of the Product Catalog, they are mostly referred to and used by Remedy IT Service Management suite. For more information, see the  BMC Remedy IT Service Management Suite online documentation.

By default, Product Catalog entries are associated with the - Global - company and are available to all companies or organizations. For information about associating Product Catalog entries with specific companies, see Associating companies to Product Catalog entries.

Multitenancy scenarios

You can set up multitenancy in your environment in any of the following scenarios:

• When a smaller company is part of another company, and you want to manage access to products separately. Both companies can use the same Product Catalog and access only the products that are approved for their own organizations.
• When you manage the IT environment for various companies but want to track the approved products for each company from the same Product Catalog.
• When you want to manage access to products based on the departments or organizations within the same company. For example, you might want to approve the payroll management application for the finance department only.

Company types

The Product Catalog supports different types of companies, as listed in the following table. You can also define a company as a combination of different types such as Customer and Operating Company.