Configuring the URL to access CMDB Portal through Mid Tier

To access the CMDB Portal through Mid Tier, you must first configure the redirect URL in the centralized configuration.

After configuring the URL, you can open CMDB Portal by clicking Applications > Atrium Core > Configuration Manager Dashboard.

To configure the URL to access CMDB Portal through Mid Tier

In Remedy Mid Tier, from the Applications tab, go to AR System Administration > AR System Administration Console.
Go to System > General > Centralized Configuration.
In Component Type, select com.bmc.arsys.server.shared > *.
Add the Jetty port number.
It is 8008 by default. If you have modified the Jetty port, you must update it here.
Enter the following redirect settings in the Redirect-URL field:
cmdb.<aRserver>:<url-of-jetty.html>
URL component Description
aRserver
Remedy AR System server name configured in Mid Tier.
url-of-jetty.html Jetty URL in the format <base-url>/cmdb/index.html.
If you have load balancers and if the the AR TCP load balancer name is configured in Mid Tier, or if you have a load balancer on Jetty, then you must enter a redirect URL as described in the examples that follow this procedure.
Click Apply.

Example configuration	Entry in the Redirect-URL field
Name of load balancer on AR TCP: onbmc-s Name of load balancer on AR Jetty: abc.dsmlabs.bmc.com Name of Mid Tier configured with Remedy AR System server: onbmc-s	(With https enabled) cmdb.onbmc-s:https://abc.dsmlabs.bmc.com/cmdb/index.html (Without https enabled) cmdb.onbmc-s:http://abc.dsmlabs.bmc.com/cmdb/index.html
From the Remedy AR System server Settings you can infer that the configuration has the following settings: The server 'one-server' has a load balancer on Jetty with name 'jetty-one', with https enabled. The server 'second-server' has a load balancer on Jetty with the name 'jetty-two', with https enabled.	cmdb.one-server:https://jetty-one/cmdb/index.html;cmdb.second-server:https://jetty-two/cmdb/index.html

URL component	Description
*aRserver*	Remedy AR System server name configured in Mid Tier.
*url-of-jetty.html*	Jetty URL in the format *<base-url>/cmdb/index.html*.