Reconciliation Engine process startup issues

The Reconciliation Engine process is started using armonitor.cfg on Microsoft Windows or armonitor.conf on UNIX. If the Reconciliation Engine is not running, perform the following steps:

1. Open the armonitor.cfg (armonitor.conf) file.
2. Verify that the configuration file contains an entry for the arrecond process and that and it is not commented out.
3. Depending on the platform you have installed, perform the following steps:
   • Microsoft Windows — In the armonitor.cfg file, the value specified for the -i parameter must be the same as the Monitor-directory parameter in the armonitor.cfg file.
   • UNIX — In the arrecond.sh script file, make sure that the -i parameter points to /etc/arsystem/<ARInstanceName>/.
     For more information about the armonitor.cfg file, see armonitor.cfg or armonitor.conf in the BMC Remedy AR System online documentation.
4.  If you modified the armonitor.cfg file, restart the AR System service to run the Reconciliation Engine process.