Building a service model
A service model is a collection of configuration items (CIs) that represents a business service. A business service can have one or more business processes. Each business process can contain several functional applications, each of which can have multiple IT CIs. A service model contains the processes and shows how the CIs are interconnected.
An Infrastructure Management user can create a service model either directly in the Infrastructure Management's Administration Console or by using the BMC Impact Model Designer tool.
Service models are enterprise-specific, achieving the organization’s business availability goals. The IT environment, its organization, and its operational constraints vary significantly among enterprises.
Service models have the following purposes for Infrastructure Management:
- To be able to see how CI failures propagate and impact the upstream services.
- To visualize the impact to a service and to automatically open Intelligent Incidents that contain information about the failed or failing IT components and services it impacts for further prioritization and faster troubleshooting.
A cost-effective strategy when you begin the process of building a service model is to select one critical business process/service, decompose it to identify all aspects of the service, and build a complete service model for that part of your enterprise.
The following topics contain further information on service models:
|Task or concept||Reference|
|List of the superclasses of the CI, the CI types, and the classes of the CI as defined in the data model which you can then use as a service model component.||Service model component types|
|Build a service model by using the BMC Impact Designer|
|Use a query that finds CIs that are associated with a specific service and add them to the service model||Automating the building and maintenance of a dynamic service model|