Troubleshooting the Unified Service Modeling plug-in
The primary purpose of the Unified Service Modeling (USM) plug-in is to provide an interface that offers convenience for working with business services. This plug-in provides an interface for Remedy Action Request System applications like BMC Service Request Management and BMC Cloud Lifecycle Management to access USM related features through the vendor form. The plug-in name is BMC.ARDBC.ATRIUM.API.
Important
The USM plugin is used for specific purposes in BMC products, and it cannot be used for any other purpose in this release.
Troubleshooting tips
The logs related to USM plug-in can be found in the following locations:
- Atrium shared plugin server log — <cmdb install>\Logs\AtriumPluginsvr.log
- USM plugin log — <cmdb install>\Logs\atrium-ar-kit-USM.log
How to turn on logging for debugging
- Open the AR System Administration: Plugin Server Configuration form.
- On the Plugin Server Configuration tab, change the logging level from INFO to DEBUG. See Logging Configurations in
Setting plugin server configuration options
in Remedy Action Request System documentation. - Click Apply.
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