This documentation supports the 18.08 version of BMC Atrium Core.

To view the latest version, select the version from the Product version menu.

Providing users with permissions to access the new CMDB UI using groups and roles

As an administrator, you can assign users to groups on the AR server to restrict users' access to specific features of the new CMDB UI. The groups that have restricted access to the new CMDB UI are created automatically during the installation of CMDB and ITSM. You only need to assign users to these groups.

Related topics

AR System: Creating users, groups, and roles

AR System: Regular, computed, and dynamic groups

AR System: Access control

Adding support staff in ITSM

Roles and permissions

Before you begin

  • If you are the first administrator to log in, you must log in as an administrator and leave the Password field empty (BMC AR System user names are case-sensitive)
  • During initial installation, the Demo user is installed as administrator without a required password. To keep BMC AR System secure, add a password for this user as soon as possible.

To provide users with access to the new CMDB UI using groups

You can provide users with access to the new CMDB by adding them to a group which has the appropriate access.

  1. Open the Users form in the Mid Tier from the following location:
    AR System Administration AR System Administration Console >  System > Application > Users
    The form opens in search mode. 
  2. Perform one of the following steps:
    • To create a new user, click New request.
    • To find existing users, enter search criteria in the User Name or any other field and click Search
  3. Select a user that you want to add to a group.
  4. In the Group List, select the appropriate group based on this table.

Permissions model to provide access to the new CMDB UI

Based on the groups users are assigned to, the features they can access varies. The AR server groups referenced in this table are created automatically when you install CMDB and ITSM. 

Type of user and their requirementsAccess level in the new CMDB UIGroup to which you can assign the user


Requires all features of the new CMDB UI.

All areas of BMC CMDBAdministrator

CMDB configuration manager

Requires all features of the new CMDB UI except those which are related to Atrium Integrator.

Create jobs, edits jobs, creates rules, uses the dashboard, and so on.

All of the new CMDB UI except Atrium Integrator via the data flow diagram or Atrium Integrator job console.RE Definition Author

CMDB data creator

Performs asset related work, creates and edits CIs and other activities related to service modeling.

Requires access to the Search and the Explorer in the new CMDB UI. Requires Modeling Studio link in the Explorer to create or edit CIs.

Search, Explorer, and the Modeling Studio link in Explorer.Asset Admin

CMDB user

Perform asset related work.

Needs to only access the Search and the Explorer in the new CMDB UI. Does not need the Modeling Studio link in the Explorer and cannot create or edit CIs in the Flex UI.

Search and ExplorerTask Manager, Task User, Task Viewer, Asset Viewer, Asset User, Asset Config, Infrastructure Change Master, Infrastructure Change User, Infrastructure Change Submit, Infrastructure Change Viewer, Infrastructure Change Config, Release Master, Release User, Release Viewer, Activity User, Activity Viewer, Release Config, Activity Config, Incident Master, Incident User, Incident Viewer, Incident Config, Problem Master, Problem User, or Problem Viewer


Users who have permissions to create and edit CIs also need CI level permissions to be able to edit CIs.

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