This documentation supports the 18.08 version of BMC Atrium Core.

To view the latest version, select the version from the Product version menu.

Normalization and NULL values for Model and ManufacturerName

When the CI has no values for either Model or ManufacturerName attributes, the Normalization Engine replaces the empty attributes with BMC_UNKNOWN and then sends a search request to the Product Catalog. If the product does not exist, the Normalization Engine requests that the Product Catalog create an entry by using the BMC_UNKNOWN values, and then normalizes the CI. Product creation fails if the CI does not have values for the Category, Type, and Item attributes.

If the CI has no values for either Model or ManufacturerName attributes, you must create a product in the Product Catalog before normalizing.

If a CI has an empty ManufacturerName attribute, create a new manufacturer named BMC_UNKNOWN using the Product Catalog console. Then, use this manufacturer information to create your Product in the Product Catalog console. 

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