This documentation supports the 18.08 version of BMC Atrium Core.

To view the latest version, select the version from the Product version menu.

Configuring the URL to access CMDB Portal through Mid Tier

To access the CMDB Portal through Mid Tier through, you must first configure the redirect URL in the centralized configuration.

After configuring the URL, you can open CMDB by clicking  Applications > Atrium Core > Configuration Manager Dashboard.

To configure the URL to access CMDB Portal through Mid Tier

  1. In BMC Remedy Mid Tier, from the Applications tab, go to AR System Administration > AR System Administration Console.
  2. Go to System > General > Centralized Configuration.
  3. In Component Type, select com.bmc.arsys.server.shared > shared.
    This images shows the dialog box to configure the URL to access the new UI
  4. Add the Jetty port number.
    It is 8008 by default. If you have modified the Jetty port, you must update it here.
  5. Enter the following redirect settings in the Redirect-URL field:


    URL componentDescription
    aRserverAR server name configured in Mid Tier.
    url-of-jetty.htmlJetty URL in the format <base-url>/cmdb/index.html.

    If you have load balancers and if the the AR TCP load balancer name is configured in Mid Tier, or if you have a load balancer on Jetty, then you must enter a redirect URL as described in the examples that follow this procedure.

  6. Click Apply.


Example configurationEntry in the Redirect-URL field

Name of load balancer on AR TCP: onbmc-s
Name of load balancer on AR Jetty:
Name of Mid Tier configured with AR server: onbmc-s

  • (With https enabled) cmdb.onbmc-s:
  • (Without https enabled) cmdb.onbmc-s:

From the AR Server Settings you can infer that the configuration has the following settings:

  • The server 'one-server' has a load balancer on Jetty with name 'jetty-one', with https enabled.
  • The server 'second-server' has a load balancer on Jetty with the name 'jetty-two', with https enabled.;cmdb.second-server:https://jetty-two/cmdb/index.html

Related topics

Everything you wanted to know about accessing the new CMDB UI

Knowledge article number 000150416  (support login ID required)

Providing users with permissions to access the new CMDB UI using groups and roles

Accessing CMDB UI through Mid Tier

Accessing and navigating the CMDB Portal

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  1. Stefan Hall

    Is Shared the only place in the centralize configuration? What happens if I want to use a load balancer for endusers and wants to address each jetty server individually as admin? This doesn't seem to be possible with only one shared configuration, does it?

    Jan 06, 2019 07:27
    1. Maithili Deshpande

      Hi Stefan, 

      Thank you for your query. Will check with the SME and respond at the earliest.



      Jan 09, 2019 04:04
    1. Maithili Deshpande

      Hi Stephan,

      Yes, Shared is the only place in the centralize configuration.

      In the diagram above, in redirect setting URL value, you can specify each server in the server group with the respective URLs. Eg. "cmdb.server1:https://xxxxx-xxxxx/cmdb/index.html; cmdb.server2:https://xxxxx-xxxxx/cmdb/index.html; cmdb.server3:..."

      Please let me know if this helps resolve your query. 



      Feb 27, 2019 12:07