Update Change Using Import Set operation

The Update Change Using Import Set operation updates a change using import set in ServiceNow application.

Note

By using the <exclude-empty-elements-in-query> element in the adapter configuration, you can ensure that the adapter ignores empty elements specified in the adapter request before invoking the ServiceNow API. For more information, see Configuring-the-ServiceNow-actor-adapter.

The following table describes the elements for this request. If not specified, the valid value for an element must be assumed to be a string.

Adapter request elements for the Update Change Using Import Set operation

The following figure displays the sample adapter request for this operation:

Note

If the Change field used to coalesce with the Import Set table is blank, this action will result in an error. Check the Import Set table transform mapping in the application to check the Change field, which is mapped to the Import Set table.

Sample adapter request for the Update Change Using Import Set operation

<service-now-request>
   <operation-name>update-change</operation-name>
   <proxy-settings>
     <host>10.129.94.127</host>
     <port>8080</port>
     <user-name>tso</user-name>
     <password>****MASKED****</password>
   </proxy-settings>
   <arguments>
     <connection-parameters>
       <user-name>admin</user-name>
       <password>****MASKED****</password>
     </connection-parameters>
     <query>
       <number>CHG0030004</number>
       <assigned-to>Beth Anglin</assigned-to>
       <cmdb-ci>*JEMPLOYEE-IBM</cmdb-ci>
       <requested-by>ITIL User</requested-by>
       <short-description>short desc</short-description>
       <approval>Not Yet Requested</approval>
       <category>Other</category>
       <type>normal</type>
       <state>-5</state>
       <risk>Moderate</risk>
       <description>desc</description>
       <work-notes>my notes</work-notes>
     </query>
<update>
<u_change_comment>inserted by import set</u_change_comment>
<u_change_uid>CHR_ISR002</u_change_uid>
</update>
</arguments>
</service-now-request>

The following figure shows the adapter response for the sample request:
Sample adapter response for the Update Change Using Import Set operation

<service-now-response>
<metadata>
   <response-count>1</response-count>
   <status>success</status>
</metadata>
<responses>
   <response>
     <metadata>
       <count>1</count>
     </metadata>
     <item>
       <metadata>
         <status>success</status>
       </metadata>
       <parameters>
         <sys-id>a65ef0c14a362305003bbc68b3a71831</sys-id>
         <table>change_request</table>
         <display-name>number</display-name>
         <display-value>CHG0030654</display-value>
         <status>updated</status>
       </parameters>
     </item>
   </response>
</responses>
</service-now-response>

Update Change Using Import Set operation

TrueSight Orchestration Content 21.02

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