Start Print Spooler
This topic provides an overview and instructions to use the workflow to enable triage and remediation for restarting a Print Spooler service on any server.
Overview
When an event specifying that the Print Spooler service is down on a server appears in TrueSight Presentation Server, operators can launch an orchestration action, Start Print Spooler. Relevant workflows in TrueSight Orchestration are triggered, which verify whether the service is down, and then restart the service. A post-remediation workflow confirms whether the service is restarted and send the notification back to the Presentation Server. The triage and remediation of the event is now complete.
You can automate the process of launching the orchestration action and performing the triage and remediation actions by enabling the Automate Orchestration Action option in the orchestration policy for restarting the Print Spooler service.
By default, TrueSight Orchestration does not create incidents. Incidents are created using TrueSight Operations Management integration with BMC Remedy ITSM. TrueSight Orchestration only updates incidents during the event orchestration process.
For restarting a Print Spooler service, change integration is not required and is disabled by default.
What do I need to get started?
- Add TrueSight Orchestration as a component to integrate with Presentation Server.
- Ensure that the user that you provide to integrate with TrueSight Operations Management is a part of the AoAdmin group in Remedy Single Sign-On.
- Ensure that you have the permission to view and initiate Orchestration actions from events. This permission is governed by the Allow Orchestrator Actions permission on the Administration > Roles page.
(Optional) If you plan to integrate with BMC Remedy IT Service Management, ensure that Presentation Server 11.3.03 is integrated with BMC Service Resolution (BSR) or Proactive Service Resolution (PSR).
Note
The ability to set up and use Proactive Service Resolution will be available with the release of TrueSight Operations Management version 11.3.03.
- (Optional) To automate the event orchestration process for restarting the server, see Managing Orchestration policies.
For more information, see Using Orchestration actions to enable triage and remediation of events.
- Ensure that Event Orchestration runbook is installed on the compatible TrueSight Orchestration Platform.
See Installing the Event Orchestration runbook. Ensure that the following adapters and modules required for this use case are configured and enabled on the TrueSight Orchestration peer.
Is there a way to configure and enable content in one go?
Yes. You can configure and enable the adapters and modules from the installation wizard. After the installation is complete, the adapters and modules are already configured and enabled on the grid. You can only update the configuration if it is required for a use case.
For more information, see Installing the Event Orchestration runbook.
How to restart the Print Spooler service?
To restart a service, you must launch an Orchestration action for a given event in TrueSight Presentation Server.
- On the TrueSight Presentation Server console, go to the Monitoring > Events page.
Click the action menu of the desired event and select Launch Orchestration Actions > Start Print Spooler Service.
A status message indicating whether the action initiation was successful is displayed at the top of the page.Can I restart this service using the generic Restart Service action?
Yes. However, BMC recommends that you initiate the action specific to an event type.
- To view the event orchestration process performed for this action, see the related events.
- To view details for each step, click the Action Type, and you can see the command used to perform a specific action, the output of the command.
Related events describe the end-to-end process that starts with initiating triage and ends with the event orchestration completed status.
Where to go next?
You have successfully used the out-of-the-box workflow to restart the Print Spooler service. To add orchestration actions for events that match your requirements, see Adding a custom use case to enable Orchestration actions.
Comments
Log in or register to comment.