Orchestration actions via TrueSight Server Automation

This topic describes the steps to be performed to enable the Orchestration actions for restarting services via TrueSight Server Automation.

Note

This enhancement is only available in 20.19.02.003: Patch 3 for version 20.19.02.

Overview

Starting 20.19.02.003: Patch 3 for version 20.19.02, new Orchestration actions for restarting services are available, which use TrueSight Server Automation NSH commands. This ensures that even if the credentials of the target server are unknown, the services are restarted successfully.

The following new actions are available in this patch:

Start Apache Web Server via TSSA
Start Microsoft Skype Service via TSSA
Start Print Spooler via TSSA
Start SNMP service via TSSA

In TrueSight Presentation Server 11.3.04, the actions and the relevant Orchestration policies are available out-of-the-box.

In TrueSight Presentation Server 11.3.03, only the actions are available out-of-the-box. To ensure that a relevant action for an event is available, you need to configure the event selection criteria. For this, you must manually create Orchestration policies in TrueSight Presentation Server.

Before you begin

Before using this enhancement, ensure that the following conditions are fulfilled:

A compatible TrueSight Orchestration Platform is installed.
A compatible TrueSight Server Automation version is installed.
Event Orchestration runbook 20.19.02 is installed and the required adapters and modules are configured and enabled.
See Installing the Event Orchestration runbook.
TrueSight Server Automation (formerly called BMC Server Automation) adapter and module are installed and configured.
See Configuring the BMC Server Automation adapter.

Applying the patch

To use the new Orchestration actions with TrueSight Server Automation, you must apply Patch 3 for 20.19.02 after installing the runbook.

For details, see 20.19.02.003: Patch 3 for version 20.19.02.

Configuring content

In addition to the already configured runbook, ensure that you configure the following adapters and modules for this enhancement:

Content	Notes	See topic
TrueSight Server Automation adapter	Specify BladeLogic Adapter_EO as the name for the adapter. This is the default adapter name used by the processes in the BMC_BladeLogic-AD-Operations_Manager module. Enable the adapter and the BMC_BladeLogic-AD-Operations_Manager module on the grid.	Configuring the BMC Server Automation adapter
REST adapter	Enable the adapter and its module on the grid.	Configuring the REST adapter
BMC-SA-Event_Orchestration_Configuration module	Provide the configuration for the new services in the following module group: BMC-SA-Event_Orchestration_Configuration > BMC_TrueSight >EventTypes >ServiceDownViaTSSA Configurations ModuleName	Configuring BMC-SA-Event_Orchestration_Configuration module
BMC-SA-Event_Orchestration_ServiceDownViaTSSA	Enable the module on the grid.	Configuring modules in the Event Orchestration runbook

Creating Orchestration policies

For TrueSight Presentation Server 11.3.03 only

In TrueSight Presentation Server 11.3.03, only the Orchestration actions are available out-of-the-box. You must configure the event selection criteria by creating Orchestration policies.

To avoid analyzing events every time before running an Orchestration action, you can create an Orchestration policy and configure the event selection criteria. The event selection criteria determines the type of events on which an Orchestration action must be enabled.

For these actions, you must manually create Orchestration policies in TrueSight Presentation Server. When you create a new policy for any of these supported actions, ensure that you copy the relevant policy, rename it, and only select the desired Orchestration action.

For example, to configure event selection for Start Apache Web Server via TSSA action, copy the Apache Web Server Service Down policy, rename it, and from the Orchestration Action list, select Start Apache Web Server via TSSA. When an Apache Web Server down event is generated, you can choose between the Start Apache Web Server and Start Apache Web Server via TSSA Orchestration actions.

For details about creating policies, see Managing Orchestration policies. Open link

Where to go from here

Now that you have successfully added actions for restarting services using TrueSight Server Automation, you can initiate Orchestration action. For details, see Using Orchestration actions to enable triage and remediation of events Open link .