Patch 3 for version 20.19.02

Patch 3 is now available for TrueSight Orchestration Content 20.19.02. This patch provides a few enhancements. 


This patch provides the following enhancements. 

New module for automatically importing scan files in BMC Helix Automation Console and TrueSight Automation Console

A new Vulnerability Management module introduced in this release enables you to automatically import the vulnerability scan results file in BMC Helix Automation Console (SaaS) and TrueSight Automation Console (on-premises). 

This module downloads the vulnerability scan files from the Tenable Nessus server based on a schedule and imports it into Automation Console. After a successful import, the file is deleted from the TrueSight Orchestration – Configuration Distribution Peer server. Automating this manual process reduces the time required for managing vulnerabilities. The Vulnerability Management module is compatible with BMC Helix Automation Console and TrueSight Automation Console version 20.02 and 20.08. 

For details, see Vulnerability Management module.  

New application adapter for Ansible

Ansible is an IT automation tool that can configure systems, deploy software, and orchestrate advanced IT tasks such as continuous deployments or zero down-time rolling updates. The application adapter for Ansible connects to Ansible control node to perform supported operations. The adapter is based on the SSH protocol and consists of an actor adapter only. 

For details, see Ansible adapter

Support for ServiceNow in ITSM Automation runbook

The ITSM Automation runbook now supports ServiceNow as an IT Service Management system. You can perform all the operations supported by the runbook with ServiceNow. To use the runbook with ServiceNow, you require the ServiceNow adapter, and the AutoPilot OA Change Management module. 

This runbook supports the ServiceNow Orlando release. 

For details, see ITSM Automation runbook

New Orchestration actions in the Event Orchestration runbook

The Event Orchestration runbook now supports Orchestration actions that perform the restart service action using TrueSight Server Automation. The new actions are performed using TrueSight Server Automation NSH commands instead of TrueSight Orchestration adapters. This ensures that even if the credentials of the target server are unknown, the services are restarted with the help of TrueSight Server Automation agents.

In this release, the following actions can be run using the NSH commands: 

  • Start Apache Web Server via TSSA
  • Start Microsoft Skype Service via TSSA
  • Start Print Spooler via TSSA
  • Start SNMP service via TSSA

For this enhancement, apart from the other components required for the runbook, additionally, you require the new BMC-SA-Event_Orchestration_Service_Down_Via_TSSA and BMC-SA-Event_Orchestration_Configuration modules included in the patch zip kit and the TrueSight Server Automation adapter and adapter module. 

For details, see Orchestration actions via TrueSight Server Automation

Downloading the patch

This patch does not include a full installer. You must apply this patch after installing TrueSight Orchestration Content 20.19.02 or any of its patches. For download instructions, see Downloading the installation files.

Installing the patch

After downloading the patch files, do the following: 

  1. Download and extract the patch files on a server where the TrueSight Orchestration Content is installed. 


    For some enhancements, apart from the files included in the patch, you must also install the dependent adapters and modules using the 20.19.02 content installer or 20.19.02 Patch 2. For more information, see Patch 2 for version 20.19.02.

    The following table describes the adapters and modules included in the patch, and lists the dependent content to be installed: 


    Adapters and modules in the patch

    Dependent adapters and modules to be installed using the 20.19.02 installerDependent adapters and modules to be obtained from Patch 2 for 20.19.02
    Vulnerability Management module


    • BMC-SA-Vulnerability_Scan_Configuration.
    • BMC-SA-Vulnerability_Scan_Import.



    • AutoPilot-OA-Common_Utilities
    • AutoPilot-AD-Utilities
    • AutoPilot-OA-File_Utilities
    • ro-adapter-command-line
    ITSM Automation module


    • AutoPilot-OA-Change_Management.
    • AutoPilot-OA-Task_Management.
    • BMC-SA-ITSM_Automation.
    • BMC-SA-ITSM_Configuration.
    ITSM Automation module version 20.19.02
    • bmc-adapter-service-now-actor
    • AO-AD-ServiceNow
    Ansible adapter


    • BMC-AD-Ansible.


    • ro-adapter-ansible_20.19.02.003.aroar
    Event Orchestration


    • BMC-SA-Event_Orchestration. 
    • BMC-SA-Event_Orchestration_Configuration.
    • BMC-SA-Event_Orchestration_Service_Down_Via_TSSA.
    • Event Orchestration runbook version 20.19.02
    • TrueSight Server Automation adapter 20.19.02
  2. Go to the Grid Manager and click Repository Manager at the top-right corner. 
  3. On the Repository Manager > Content tab, click Upload and upload the files one by one. 
  4. To upgrade adapters, go to the Grid Manager > Manage > Adapters tab.
  5. From the list of Adapters in the Repository, select the adapters that you uploaded and click Upgrade Adapters on Grid
    The selected adapters are upgraded and appear in the Adapters on the Grid list. 
  6. To upgrade modules, go to the Grid Manager > Manage > Modules tab.
  7. From the list of Modules in Repository, select the modules that you uploaded and click Activate
    The selected modules are upgraded and appear in the Modules on the Grid list. 
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  1. Maximilien Soullez

    quick question, is it normal that the webapps repository are still running under flash player at the end of 2020?

    Nov 06, 2020 03:54
  2. Maximilien Soullez
    • we upgrade from TSO platform 8.1 to 20.02 and content 20.18 to 20.19
    Nov 06, 2020 03:55
    1. Shweta Hardikar


      The webapps repo will be deprecated soon. If you have upgraded to 20.02, the new repo UI that doesn't use Flash is available in the release.  Hope this helps! 

      Nov 09, 2020 12:24