Troubleshooting the ServiceNow adapter
This section lists the error messages and problems specific to the TrueSight Orchestration Application Adapter for Service Now.
Message: ERROR ServiceNowActorAdapterConfig: Failed to connect the web server.
Possible errors:
- No network connection
- Invalid value to config element: target
- Invalid value to config element: port
- The web service is not running at the location referred by targeted host and port
- Invalid web service is running at the location referred by targeted host and port
- Authentication in config file is not valid.
This error is displayed in the grid logs.
Explanation: The value of the <target>
element in configuration is incorrect.
Resolution: Check whether correct value for the <target>
element is used in the configuration.
Message:ERROR ServiceNowActorAdapterConfig : Error: The server sent HTTP status code 401: Unauthorized.
This error is displayed in the grid logs.
Explanation: The value of <user-name>
and <password>
in configuration is incorrect or unauthorized.
Resolution: Verify whether appropriate user name and password is provided in the adapter configuration.
Message:401 Unauthorized error in logs.
This error is displayed in the grid logs.
Explanation: Basic Authorization is enabled in Service-now application.
Resolution: Disable Basic Authorization in Service-now application.
To disable Basic Authorization go to System Web Services > Properties > Require basic authorization for incoming SOAP requests > Disable.
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